One Stop Stores Ltd
One Stop - Shift Leader
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One Stop - Shift Leader
Shift Leader – One Stop Retail
About the Role
We’re now looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you’ll work in a fast-paced retail environment where no two days are the same.
You’ll take ownership of store activities, coordinating a team to deliver a pristine, full store that exceeds customer expectations. With customer service at the heart of everything you do, you’ll continuously seek ways to improve through coaching, feedback, and hands-on leadership. Specialising in practical store improvements, you’ll ensure a safe, welcoming shopping and working environment.
Key Responsibilities
You’ll be responsible for:
- Coordinating the team to create the easiest shopping experience for customers
- Opening/closing the store and ensuring duty cover is run efficiently, with decisions focused on customer, colleague, and safety needs
- Acting as the go-to person for day-to-day operational queries in the absence of the Store Manager
- Supporting seasonal, community, and charity events while fostering an inclusive atmosphere
- Maintaining the store’s cleanliness, tidiness, and presentation
- Prioritising customer-focused replenishment and accurate product labelling
- Addressing overcharges immediately and preventing future occurrences
- Managing customer queues effectively for a seamless shopping experience
- Scheduling colleagues’ breaks and ensuring daily priorities are met, including absences/sickness cover
- Driving store performance improvements with a hands-on approach
- Ensuring compliance with health and safety routines
- Clear and consistent team communication
- Identifying ways to simplify operations and sharing ideas with the Store Manager
- Prioritising customer needs in every interaction while reacting to individual requirements
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Additionally, you’ll:
- Resolve colleague queries (or escalate where necessary) in the absence of senior management
- Ensure proper staffing levels, including immediate cover for absences
- Act as a Keyholder—attending alarm call-outs for store safety and security
- Monitor internal communications and maintain timely updates for all colleagues
- Balance service and replenishment duties across the store
- Assist the Store Manager in managing absence policies, including return-to-work interviews
- Build relationships with the Area Manager and People Partner, escalating issues and seeking guidance
- If your store includes a Post Office Local, you’ll manage its daily operations (post-conviction check required)
Person Specification (Required Skills & Attributes)
- Communication Skills – Ability to convey ideas clearly and collaboratively.
- Customer Focus – Passion for delivering exceptional customer service.
- Problem-Solving – Proactive mindset to resolve challenges efficiently.
- Teamwork – Leading with support, fostering a positive team culture.
- Attention to Detail – Ensuring accuracy in replenishment and operations.
- Adaptability – Thriving in a dynamic retail environment.
- Technical Skills – Computer literacy and systems awareness (e.g., inventory tools).
- Time Management – Balancing conflicting priorities with precision.
What’s in it for You?
One Stop is committed to simplifying everyday life for our customers—and our colleagues! As part of the Tesco Group, we combine the stability of a large organisation with the trust of a local community store. Our values centre on inclusivity, collaboration, and impact. If you’d love to be part of a team that puts people first, this could be the role for you.
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Benefits to Expect
✔ Flexible Working We encourage flexible solutions to fit your lifestyle—whether you’re balancing career growth, caring responsibilities, or major life changes. Chat to us about your needs throughout your application.
✔ Comprehensive Benefits Package As a valued colleague at One Stop, you’ll enjoy a wider range of benefits than many neighbours—aligns with but may vary from Tesco Group policies.
- Explore full benefits here (via Careers page).
- Access to exclusive safe and supportive employment terms, tailored to individual needs.
✔ Community Involvement At One Stop, community matters. We actively support local charities and causes:
- Over £10.4m donated to good causes over a decade.
- 1.6m+ meals distributed via partnerships with FareShare and Olio (reducing food waste).
- Colleagues drive fundraisers—from marathons to local raffles—to make a tangible difference.
✔ Diversity & Inclusion Everyone belongs at One Stop. We’re a Disability Confident Employer (Level 3), guaranteeing fair, respectful, and accessible opportunities. Benefits include:
- Reasonable adjustments for applicants (e.g., interviews).
- Six colleague networks for connection and support:
- Armed Forces
- Disability
- LGBTQ+
- Families & Carers
- Race & Ethnicity
- Women Learn more about our community.
“One Stop retains the right to withdraw the vacancy based on candidate interest. We strongly encourage applying early.”
Are you ready to embrace this role and make a difference? Apply now!
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