One Stop Stores Ltd
One Stop - Shift Leader
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One Stop - Shift Leader
Shift Leader – One Stop Superstore
About the Role
We’re seeking a Shift Leader to join our team at One Stop, a subsidiary of Tesco. In this fast-paced retail environment, no day will be the same as you take charge of rich, vibrant, and customer-focused operations.
As a Shift Leader, you will:
- Oversee day-to-day store activities, coordinating teams to create a clean, vibrant, and customer-obsessed retail environment that exceeds expectations.
- Drive continuous improvement through coaching, mentoring, and feedback—always putting customer experience at the core.
- Monitor performance proactively, identifying and addressing operational gaps with hands-on solutions.
- Foster a safe and inclusive workplace—where both colleagues and shoppers thrive.
Key Responsibilities
Leadership & Operations
- Coordinate teams to ensure customers enjoy the easiest shopping trip possible in your local community.
- Open/close the store and cover duties, making decisions that prioritise customers, colleagues, and safety.
- Act as the go-to person for operational queries when the Store Manager is unavailable.
- Support community and charity events, creating an engaging and welcoming atmosphere.
- Maintain store standards in cleanliness, presentation, and organisation.
- Proactively manage customer-facing services, such as:
- Ensuring accurate pricing and addressing overcharges promptly.
- Optimising product replenishment based on customer demand.
- Managing in-store queues efficiently for a seamless shopping experience.
People Management
- Adhere to schedules, ensuring colleagues take breaks in alignment with trade patterns.
- Building relationships with the Area Manager and People Partner, escalating concerns and seeking guidance.
- Actively support absence management, including conducting Return to Work interviews for colleagues on Statutory Sick Pay (CSA) and reporting absences per company policy.
- Resolve colleague queries (or escalate to the Store Manager) while sustaining team morale.
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Safety & Security
- Serve as a recognised Keyholder, responding to alarm call-outs to protect the store’s integrity.
- Monitor internal communications, ensuring staff are informed of updates and actions are taken promptly.
- Protect store assets while delivering exceptional customer service.
Post Office Duties (if applicable)
- Handle daily operations of the Post Office Local, including financial record-keeping and compliance.
- Note: A successful Post Office Financial and criminal conviction background check is mandatory for this role.
Person Specification
Core Skills & Attributes
- Communication Skills: Clearly articulate instructions, feedback, and ideas to staff and customers.
- Customer Focus: Prioritise service excellence, resolving queries with empathy and efficiency.
- Problem-Solving: Analyze operational challenges and implement practical solutions.
- Teamwork: Foster collaboration to achieve store-wide goals.
- Attention to Detail: Ensure accuracy in pricing, presentation, and safety protocols.
- Adaptability: Thriving in a dynamic retail environment.
- Technical Skills: Familiarity with POS systems or retail software is advantageous.
- Time Management: Balancing priorities to meet business and customer needs.
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What’s in It for You?
Joining One Stop
We’re passionate about making everyday life easier—offering high-quality products at fair prices in a community-focused store. As part of the Tesco Group, we combine the advantages of large-scale operations with the warmth of a local business.
Flexible Working
We understand that life gets busy, and we’re committed to open discussions about flexible work solutions. Whether balancing career growth, family responsibilities, or personal commitments, we’ll listen and support your needs.
Colleague Benefits
At One Stop, people matter. We go above and beyond to ensure your well-being with the following benefits (for more, visit our Careers Page):
- Training and development opportunities.
- Competitive pay, hours, and recognition for outstanding performance.
- Community involvement: Whether volunteering locally or supporting national charities, colleagues drive meaningful causes.
- Our stores have raised £10.4M+ for good causes and diverted 1.6M meals through partnerships with FareShare and Olio.
Diversity & Inclusion
- A Disability Confident Leader, we provide reasonable adjustments for interviews and recruitment.
- Six inclusive colleague networks (Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, Women) foster connection and belonging.
- We uphold fairness and respect for all employees.
One Stop reserves the right to withdraw this vacancy at any time if a suitable candidate applies before the closing date. Please submit your application as soon as possible!
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