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Role Title: Shift Leader
About the Role
You will be responsible for leading a team to deliver an exceptional shopping experience in the community. As a Shift Leader, you’ll ensure smooth daily operations, prioritise customer and colleague welfare, and uphold high standards of service, presentation, and efficiency.
Your core focus is:
- Coordinate the team to provide the easiest and friendliest shopping experience in the community.
- Open/close the store, completing duty cover with meticulous decision-making for customer satisfaction, colleague well-being, and safety.
- Act as the primary support point for operational queries when the Store Manager is unavailable.
- Collaborate with the Store Manager to organise seasonal events, community initiatives, and charity activities, fostering an inclusive and engaging atmosphere.
You’ll also oversee:
- Ensuring the store is clean, tidy, and well-presented.
- Prioritising product replenishment based on customer needs.
- Maintaining accuracy in shelving and pricing (point-of-sale labels and edge promotions).
- Addressing overcharges promptly and preventing recurrence.
- Proactively managing shopper queues for a seamless experience.
- Coordinating staff breaks and shift scheduling to align with trade patterns.
- Driving standardised store operations and implementing improvements.
- Adhering to health and safety protocols and enforcing compliance.
- Facilitating clear two-way communication with the team.
- Continuously identifying operational improvements and sharing insights.
Above all, your commitment will always be to:
- Punting customers first, personalising service to their needs.
- Resolving queries warmly and efficiently.
- Recognising and celebrating standout colleague performance.
- Removing barriers that hinder excellent service delivery and escalating ongoing issues appropriately.
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Additional responsibilities include:
- Ensuring efficient staffing levels and covering shifts for unavailable colleagues.
- Acting as a Keyholder—attending alerts for safety/security examinations.
- Monitoring internal communications and ensuring timely, accurate responses.
- Aligning team resources to meet customer demands while managing operational workflows.
- Balancing customer service and replenishment demands effectively.
- Supporting the Store Manager in absence management, conducting return-to-work interviews, and following absence policies.
- Building strong relationships with Area Managers and People Partners, seeking support when needed, and coordinating coaching opportunities.
Requirements
To excel as a Shift Leader, you must:
- Role model outstanding customer service, ensuring every enquiry or interaction is positive.
- Build and sustain strong bonds among colleagues, fostering a culture of collaboration and mutual support.
- Communicate transparently and prominently, keeping the team informed and motivated.
- Demonstrate confidence in leadership, guiding the store effectively during your shift.
- Adapt quickly to changing priorities, making sound decisions under pressure.
- Stay energetic and proactive, driving the team to meet expectations while balancing operational duties.
- Innovate constantly, sourcing ideas to enhance customer convenience and community engagement.
As a Shift Leader, you embody One Stop’s Core Purpose and Values:
Core Purpose
Let’s serve our customers, communities, and planet a little better every day.
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Values
- Our customers are at the heart of everything we do.
- We treat each other how they like to be treated.
- We work together as one team.
- We make things easier.
What’s in it for you?
At One Stop, your career and well-being are valued as much as our customers. Enjoy:
- 10% discount on purchases at One Stop & Tesco stores, plus discounted pharmacy services.
- Access to a discounted Tesco shopping website.
- Exciting career development opportunities and training initiatives.
- Generous holiday package.
- Community involvement and volunteering to support local causes.
- Pension scheme benefits—alignment with UK workplace pension policies.
Note: One Stop is an independent subsidiary of Tesco; while group ownership exists, operational benefits differ from Tesco’s schemes. The company reserves the right to withdraw a vacancy if an earlier successful candidate is identified.
About Us
One Stop Stores Ltd is a leading UK convenience retailer, operating over 850 stores across England and Wales. As a Tesco PLC subsidiary since 2003, our mission is simple: be the best in the neighbourhood.
Operating 7 days a week, our stores deliver convenience with care. At One Stop, we practice “Everyone’s Welcome”, celebrating diversity, inclusion, and individuality as core components of business success. We’re Disability Leader Level 3 certified, guiding our inclusive recruitment and workplace culture.
Together, we ensure that every colleague can be their true self every day.
Apply today to drive and innovate in UK retail!
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