Sussex Community NHS Foundation Trust
OneCall Coordinator
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Staff successful in this post may be based in Lancing or Brighton General.
OneCall is the nurse-led Single Point of Access for referral management, clinical triage, signposting and coordination of community services within SCFT. Based at Lancing Business Park and Brighton General, OneCall operates as a virtual service, enabling staff to manage calls across sites.
The role involves handling calls, triaging patient needs, and referring to community services to help prevent hospital admissions. Coordinators ensure all calls are managed safely and effectively.
The service receives 500–700 calls per day, which must be answered within agreed KPIs. Calls are handled promptly and recorded on SystmOne. Coordinators also process electronic referrals within agreed timeframes.
OneCall operates 24/7, including bank holidays.
Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
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Duties
The OneCall Coordinator's primary role is in the effective management of telephone and electronic referrals moving through the OneCall Single Point of Access service. Duties include:
- Receiving referrals and messages by letter, phone, electronically and face-to-face and use local pathways and protocols to process these referrals in a timely manner to the appropriate teams.
- Answering calls to the service in adherence with agreed key performance indicators wherever possible by following local pathways and protocols.
- Triaging patient needs, ensuring clear and accurate documentation of the assessment.
- Requesting further information by phone or electronically, always maintaining confidentiality.
About Us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
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Why work for us?
- Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
- Varied environments: community hospitals, patients’ homes, and bases across Sussex
- Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
- Excellent training, development, and research opportunities
- Accredited Living Wage Employer, we ensure fair pay for all our staff
- Cost-effective workplace nurseries in Crawley, Hove, and Brighton
- Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
- Level 3 Disability Confident Leader and Veteran Aware Trust
Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Contact Information
For further details / informal visits contact:
Name: Stuart Clark
Job title: Operational Team Lead
Email address: stuart.clark3@nhs.net
Telephone number: 01273 696011 x 4601
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