Kooth Digital Health
Online Adult Counsellor
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Online Adult Counsellor
Counsellor – Adults (Remote, UK-based)
Reports to: Team Manager Location: Remote (must be UK-based) Contract: Full-time (30 hours per week) Working Hours:
- Monday–Friday: 12:00 PM – 10:00 PM
- Saturday: 6:00 PM – 10:00 PM
- Rota system: 4-hour or 6-hour shifts, evenings & weekends
Start Date: 16/6/26
About Kooth
Kooth is a rapidly growing social purpose business listed on the London Stock Exchange (LSE: KOO). Our mission is to provide welcoming and effective digital mental health support across the UK—and beyond.
Partnering with the NHS, we are the UK’s largest digital mental health platform. We are expanding into adult mental health, corporate mental health solutions, and international markets.
Role Overview
You will offer text-based online counselling and emotional wellbeing support to adults, using structured therapeutic interventions aligned with the iRespond clinical and operational model.
Core Responsibilities
Clinical Counselling
- Deliver text-based digital counselling, psychotherapy, support, and advice to adults.
- Conduct risk and needs assessments for each service user.
- Signpost and refer adults to appropriate resources as required.
- Manage a therapeutic caseload, providing short-to-mid-term structured interventions for:
- General emotional and mental health concerns.
- Complex mental health difficulties.
- Work within ethical frameworks (BACP or equivalent registrations).
- Ensure adherence to legal, safeguarding, and data protection requirements.
Clinical Administration
- Maintain accurate, confidential case notes using Kooth’s approved systems.
- Liaise with internal/external professionals regarding safeguarding concerns.
- Log shift duties and activities via Kooth’s scheduling and rota system.
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Professional Development
- Attend: Mandatory monthly clinical supervision, team meetings, and organisational training.
- Commit to life-long continuing professional development (CPD).
Requirements
Qualifications & Experience
- Professional qualification in Counselling (Level 4 minimum) recognised by: BACP, UKCP, NCS, or equivalent.
- Registered with:
- BACP (MBACPregistered)
- Or equivalent registration (NCS, UKCP, COSCA).
- Minimum 450 hours of supervised clinical practice.
- 3+ years’ post-qualifying experience as a clinically supervised qualified counsellor/psychotherapist in adult (18+) mental health support.
- Experience with:
- Text-based counselling (digital/distant).
- Risk assessment, referral management, and crisis/support planning. Adult safeguarding (including knowledge of relevant policies/legislation).
- Demonstrated ability to provide engaging, evidence-based therapeutic support across diverse needs/client groups.
Technical & Professional Skills
- Proficient in remote working, technology, and secure digital communication.
- Excellent time management, administrative, and communication skills for managing caseloads via remote platforms.
- Shifts available (4/6 hours) covering afternoons, evenings, and weekends.
- A deep understanding of mental health, psychology, and challenging life circumstances.
- Empathy, resilience, and 'can-do' attitude to support clients through distress.
- Committed to equality, diversity and inclusion (EDI) principles informing therapeutic practice.
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Additional Requirements
- Successful enhanced DBS check required (mandatory).
Benefits
Financial Security & Growth
- Salary: Competitive pro-rata payments starting at £27,972 (30 hrs pw).
- Pension scheme and annual company share option awards.
- Professional development: Yearly mandatory training and CPD opportunities.
- Incapacity income protection for financial security.
Health & Wellbeing
- Comprehensive AXA health plan (including life assurance services).
- Employee Assistance Programme (EAP) with:
- 24/7 mental health support line. Telehealth consultations (GP access).
Flexibility & Support
- Remote working flexibility.
- 36 days’ annual leave (plus public holidays).
Kooth’s Commitment to Equality & Inclusion
At Kooth, we actively promote:
- A curlly diverse and accessible workplace.
- Fair recruitment, robust safeguarding practices, and Reasonable Adjustments for employees with disabilities or access needs.
If you require accommodations during recruitment, please contact Human Resources.
[DBS Screening]: Kooth conducts enhanced DBS checks as part of selection.
Interested? Join us in building something meaningful, offering transformative digital mental health services across the UK and beyond.**
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