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Online Assistant
Online Assistant — Stores (Flexible Part-Time/Full-Time)
Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community, providing outstanding value, quality, and service. As an Online Assistant, you’ll be the special ingredient that supports a joyful shopping experience for our online customers—ensuring they receive everything they need.
Eligibility
- Must be above the school-leaving age in your country School-leaving regulations currently set by UK law.
- If shifts cover hours before 6am or after 11pm, you must be at least 18 years old.
- Must have Right to Work eligibility in the UK.
What You’ll Be Doing
- Picking orders: Selecting high-quality products on the shop floor and arranging substitutions where items are unavailable.
- Efficient processing: Using a hand-held device to plan routes, manage selections, and adhere to tight deadlines.
- Order handling: Assisting with customer inquiries, processing online orders, and aiding van loading for home deliveries.
- Proactive customer service: Supporting enquiries while offering tailored product recommendations based on promotions.
- Flexible store tasks: Assisting behind the scenes where needed across different store functions.
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What Makes a Great Sainsbury’s Colleague
You’ll thrive in a fast-paced, physical, and energetic environment with:
- Early work: Willingness to start shifts around 4am while delivering amazing service.
- Teamwork & independence: Enjoy working both collaboratively and autonomously.
- Customer focus: A friendly attitude with a true passion for helping customers succeed.
- Adaptability: Flexibility to move across tasks, using problem-solving to meet deadlines.
- Digital proficiency: Comfort using new technology and moving weights up to 15KG.
- Attention to detail: Keeping the store tidy and clean while providing the best experience.
Why Work for Us?
We value our colleagues by offering:
- Nightshift premium: An additional £2.45 per hour for shifts between midnight and 5am.
- Discounts: 10% off at Sainsbury’s, Argos, Tu, and Habitat after 4 weeks; increasing to 15% off Sainsbury’s every Friday and Saturday.
- Free refreshments: All stores provide food and hot beverages for colleagues.
- Generous benefits:
- Holiday entitlement based on hours worked, plus maternity and paternity leave.
- Company pension match (4–7.5% of contributions).
- Sainsbury’s Share Schemes: Buy shares at discounted prices.
- Exclusive deals: Reduced prices on gym memberships, dining, holidays, and more.
- Wellbeing support: Access to an Employee Assistance Programme for professional guidance.
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Important Notes
- Vacancies fill quickly; apply early to secure your position.
- Further updates on your application must be directed to the specific store manager to which you applied.
Diversity, Inclusion & Development
We are committed to being truly inclusive, supporting colleagues with:
- Discretionary family leave and carer support.
- Resources to foster effective teamwork and representation.
- Internal networks to promote diversity and address potential barriers.
- Career progression: Training, mentorship, and development opportunities available.
Exit 상상: we believe everyone should thrive. Check out our commitment to inclusivity for more details.
Candidates with Disabilities
As a Disability Confident Leader, we prioritise candidates through our online assessment, selecting the best fit for the role.
If you need reasonable adjustments during recruitment, please inform us.
Apply now to join a team that celebrates difference while delivering excellence.
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