How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Online Assistant
Online Assistant – Fast & Flexible Role in Sainsbury’s Stores
Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community, providing outstanding value, quality, and great service.
As an Online Assistant, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, ensuring they receive everything they shop for at Sainsbury’s on their doorsteps.
Eligibility
To apply for this role, you must meet the following criteria:
- Be above the school-leaver age in your country (check GOV.UK for details).
- If shifts include hours earlier than 6am or later than 11pm, you must be at least 18 years old.
- Hold Right to Work eligibility in the UK.
Responsibilities
Your role will involve:
- Picking and selecting the best quality products from the shop floor to fulfil online orders, ensuring they are ready for delivery.
- Using a handheld device to:
- Plan the most efficient route around the store
- Select required products
- Track time limits for completing tasks
- Handling customer enquiries, processing orders, and helping load vans for Home Delivery Drivers.
- Offering expert assistance to customers, including brilliantly answering questions and recommending products.
- Gaining in-depth knowledge of our products, services, and promotions to support customers and maximise satisfaction.
- Working flexibly across the store as required, adapting to changing demands and demands.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What Makes a Great Sainsbury’s Colleague
To thrive in this role, you should:
- Enjoy early morning starts (most shifts begin at 4am) and the fast-paced, physical, and high-energy environment.
- Prefer working independently while also contributing effectively as part of a team.
- Be friendly, welcoming, and enthusiastic about assisting customers.
- Embrace working in a physical environment and use initiative to solve problems, taking ownership of tasks.
- Be highly flexible, productive, and committed to delivering the highest standards.
- Be comfortable learning how to use new digital tools and technology efficiently.
- Be able to move items up to 15kg and maintain a clean, well-organised workspace.
What Makes This Workplace Special
Sainsbury’s values its colleagues and provides market-leading benefits, including:
- Nightshift premium: £2.45 extra per hour worked between midnight and 5am (where applicable).
- Discount card: Exclusive offers, including 10% discount at Sainsbury’s, Argos, Tu, and Habitat after just 4 weeks. Increase to 15% discount at Sainsbury’s every Friday and Saturday.
- Free food and hot drinks for all employees across stores.
- Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
- Pension scheme: The company will match 4–7.5% of your pension contributions.
- Sainsbury’s share scheme: Buy company shares at discounted rates.
- Additional shopping discounts, such as savings on gym memberships, restaurant visits, holidays, and retail vouchers.
- Wellbeing support through the free Employee Assistance Programme, offering confidential advice on diverse topics.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Apply promptly—our vacancies can fill up quickly. For updates, contact the specific store to which you applied. Find contact details here.
An Inclusive Place to Work and Shop
Sainsbury’s is committed to being an inclusive and welcoming retailer, where everyone can achieve their full potential, and customers feel valued.
This commitment is reflected through:
- Enhanced discretionary leave for colleagues caring for family members.
- Resources and training to support colleagues in their roles and team transitions.
- Internal colleague networks focused on ensuring true representation and removing barriers to success.
Beyond this, we offer:
- Mentorship, training, and career progression opportunities to help colleagues grow.
- Diversity and inclusion initiatives to foster a culture rooted in respect.
Our Disability Confident Leadership program ensures all candidates with disabilities will have the chance to interview if they achieve the highest score on our online assessment. Reasonable adjustments for any part of the application or interview process can be made—please inform us if you need support.
For more details, explore our commitment to inclusivity here.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills