Sainsbury's
Online Assistant
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Online General Assistant (GOL)
What you’ll be doing
- Picking and assembling online grocery orders at pace, maintaining high accuracy and quality standards under time pressure
- Selecting the best products for customers, including making quick, sensible substitution decisions when items are unavailable
- Using handheld technology to follow efficient pick routes and consistently meet performance targets (speed and accuracy)
- Preparing and organising orders for dispatch, including handling and moving totes up to 20kg safely and efficiently
- Supporting the loading of vans and maintaining flow in the dispatch area to ensure orders leave on time
- Proactively identifying and resolving issues (e.g. stock gaps, damaged items, bottlenecks) to keep the operation moving
- Working across different parts of the online operation as required, including picking, marshalling, and dispatch support
- Acting as a backup delivery driver when required, ensuring safe, professional, and efficient customer deliveries
What we’re looking for
High-performance mindset
- Comfortable working at pace in a high-volume, target-driven environment
- Able to maintain performance consistently across a full shift, not just in short bursts
Physical capability
- Able to handle a physically demanding role, including lifting and moving loads up to 20kg repeatedly
- High levels of energy and stamina, with the ability to stay productive in a fast-moving environment
Proactive & self-sufficient
- Takes ownership of tasks and acts without waiting to be told
- Spots problems early and deals with them quickly to avoid impacting the wider operation
Strong decision-making
- Confident making quick, practical decisions (e.g. substitutions, problem-solving on the shop floor)
- Uses judgement to balance speed, accuracy, and customer outcomes
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Team-focused
- Works collaboratively and understands how their performance impacts the wider operation and delivery timelines
- Willing to step in and support others to maintain flow during busy periods
Driving capability (essential)
- Holds a full UK driving licence for at least 12 months
- Confident driving regularly, with good awareness and ability to manage time pressures
- Comfortable supporting customer deliveries when needed
What makes a great colleague in this role
- Thrives in a fast-paced, physically demanding environment
- Stays calm and focused under pressure
- Balances speed with accuracy and attention to detail
- Reliable, consistent, and able to perform at peak times
- Takes pride in doing the job well and contributing to a high-performing team
Working for us has great rewards
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight – 5am (where applicable)
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Free food and hot drinks – provided for colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4–7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues
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Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here https://stores.sainsburys.co.uk/.
Sainsbury’s company vision
Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us.
If you would like to hear more about our vision and values, be sure to visit our corporate page.
We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury’s is truly a ‘Great Place to Work’.
We’re in the business of looking after our biggest asset. Our people.
That means making it our business to properly take care of the potential and wellbeing of our truly outstanding teams. Join us in HR, and we’ll make it yours too.
They bring the spark, the funny, the graft, the grit. And they’re literally the most important asset we have. So it’s in our interests to give the people at Sainsbury’s everything they need to feel valued, engaged and motivated, and truly able to shine.
That’s where our HR colleagues have a pivotal role to play. From our ‘centre of excellence’ teams in Reward and Recruitment, through to our core teams in Change and Talent, they’re creating environments that allow our colleagues to thrive and we’re proud of their incredible ability to understand Sainsbury’s inside out.
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