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Online Assistant
Online Assistant – Store Team Role
About the Role
Working in our stores:
Our stores are fast-paced environments where no two days are the same. They are at the heart of the local community, providing outstanding value, quality and great service.
As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, ensuring they receive everything they shop for at Sainsbury’s.
Eligibility
- Must be above the school-leaver age in your country School leaving age - GOV.UK
- If shifts cover hours before 6am or after 11pm, must be 18+
- Must have Right to Work eligibility in the UK
What You’ll Be Doing
- Picking and selecting best-quality products ready for online orders, or providing brilliant product substitutes where items are unavailable
- Using a route-planning handset to efficiently organise tasks and meet completion deadlines
- Working behind the scenes to:
- Process customer queries and orders
- Assist with van loading for Home Delivery Drivers
- Offering exceptional customer service, answering questions and proactively helping wherever needed
- Building in-depth knowledge about:
- Our products
- Services
- Promotions to provide informed recommendations
- Working flexibly across the store as required
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What Makes a Great Sainsbury’s Colleague?
- Thrives in a fast-paced, physical, high-energy environment, adaptable to solo work while also excelling as part of a team
- Friendly, welcoming, with passion for customer service
- Energetic and proactive in a busy setting—x Rayavvia initiative and own responsibilities
- Committed to flexible, productive work across the store and continuous career growth through varied training
- Comfortable with:
- Using new digital tools/technology
- Lifting up to 15kg containers
- Possesses sharp attention to detail—ensuring stores remain clean, tidy, and ready for customers
Rewards of Working for Sainsbury’s
We value our colleagues and provide market-leading benefits:
- Nightshift premium: Additional £2.45/hour (midnight–5 am)
- Discount card:
- 10% off at Sainsbury’s, Argos, Tu, and Habitat (after 4 weeks)
- 15% off Sainsbury’s every Friday/Saturday
- Free food and refreshments in-store
- Generous holiday entitlement (based on hours worked) + maternity/paternity leave
- Pension: Match between 4–7.5% of contributions
- Sainsbury’s share schemes: Employee shares at discounted prices
- Exclusive discounts: Holidays, gym memberships, restaurants, retail vouchers
- Wellbeing support: Free access to Employee Assistance Programme and guidance services
Get help with your application
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Note: Vacancies may close quickly. Apply promptly.
Further Details
- Taylor’s contact: For updates on your application, contact the store you applied to.
- Inclusivity:
- Dedicated to being an inclusive retailer, supportive resources and networks for all colleagues.
- Enhanced discretionary leave for families, virtual carer support, and unconscious bias training.
- Career growth through mentoring, training, and development opportunities.
- Disability Confidence:
- Offer automated interviews for candidates scoring highest in online assessments.
- Reasonable adjustments available throughout your application journey.
Learn more about our commitment to inclusivity here.
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