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Online Assistant
Online Assistant – Sainsbury’s Stores
Working in our stores
Our stores are fast-paced environments where every day is different. They act as the heart of the community, offering outstanding value, quality, and exceptional customer service. As an Online Assistant, you’ll play a key role in ensuring our online customers receive the very best from Sainsbury’s—delivering their orders accurately and efficiently.
Eligibility
To apply, you must:
- Be of the school-leaver age or older in your country (check eligibility here). Minimum age of 18 if shifts include hours before 6am or after 11pm.
- Have Right to Work eligibility in the UK.
What you’ll be doing
In this role, you’ll handle a variety of critical tasks, including:
- Picking and packaging orders – Selection of high-quality products for online deliveries, with flexibility to provide excellent substitutions if items are unavailable.
- Efficient route planning – Using handheld devices to navigate the store, optimise your workflow, and complete tasks on time.
- Order processing & customer support – Resolving customer queries, processing returns, and assisting with van loading for Home Delivery Drivers.
- Customer service excellence – Delivering brilliant, proactive engagement, offering product recommendations, and ensuring a joyful shopping experience.
- Flexible store support – Working across different areas as needed, contributing to order accuracy and store tidiness.
What makes a great Sainsbury’s Colleague
We’re looking for colleagues who thrive in a fast-paced, physical, and energising environment with the following qualities:
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- Eagerness for early starts – Most shifts begin at 4am in a dynamic work setting, often requiring independence while embracing teamwork.
- Customer-focused attitude – Friendly, encouraging, and passionate about helping customers achieve the best shopping experience.
- Initiative & responsibility – Proactive problem-solving and commitment to high standards across all tasks.
- Adaptability & training-readiness – Willingness to learn new digital tools and systems, alongside physical tasks (e.g., moving containers up to 15KG).
- Attention to detail – Maintaining a clean, clutter-free store while prioritising customer satisfaction.
Great rewards from working with us
We offer a range of market-leading benefits and development opportunities to support our colleagues:
Financial & Practical Benefits
- Nightshift premium – Additional £2.45/hour for shifts between midnight–5am.
- Discount card – Get 10% off at Sainsbury’s, Argos, TU, and Habitat (after 4 weeks), growing to 15% on Sainsbury’s products every Friday & Saturday.
- Free food & drink – Available daily for all store colleagues.
- Generous holiday allowance – Based on worked hours, plus maternity/paternity leave.
- Pension matching – We contribute 4-7.5% of your pension contributions.
Business & Lifestyle Perks
- Share schemes – Purchase Sainsbury’s shares at discounted rates.
- Licensed shopping discounts – Discounts on gym memberships, holidays, dining, and retail vouchers.
- Wellbeing support – Access our free Employee Assistance Programme, offering personalised guidance on wide-ranging topics.
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A commitment to inclusivity
Sainsbury’s is an inclusive employer where every colleague can thrive and every customer feels welcome. We prioritise diversity and offer:
- Enhanced discretionary leave for colleagues with family and carer responsibilities.
- Development opportunities – Mentoring, training, and clear career progression pathways.
- Internal networks – Supporting underrepresented groups and fostering a fair, inclusive environment.
- Active initiatives celebrating diversity and baCKgrounds, from disability accommodations to improvement schemes.
Disability Confident Leader
As a Disability Confident Leader, we ensure all candidates, including those with disabilities, receive fair consideration through our online interviews—focussing on those who best match key role requirements.
Reasonable adjustments
If you require support at any application or interview stage, please inform us, and we will endeavour to assist.
Visit our inclusivity webpage to learn more.
** Job Details & Application Notes**
📅 Note: Our job vacancies often close rapidly, so apply as soon as possible.
📞 Application questions? Reach out to the relevant store—find contact details [here](https://www.sainsburysjobs.co.uk/store-contacts). Work with us is far more than a job—it’s about shared passion, growth, and making a positive impact.
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