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Online Assistant
Working in our stores
Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community, providing outstanding value, quality and great service.
As an Online Assistant, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, ensuring they get everything they shop for at Sainsbury’s.
Eligibility
You must:
- Be above the school-leaver age in your country (see School leaving age - GOV.UK).
- If shifts cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years old.
- Possess Right to Work eligibility in the UK.
What you’ll be doing
- Picking and selecting the best quality products on the shop floor for online orders, or providing brilliant substitutions if products are out of stock.
- Using a handheld device to plan your route, track tasks, and manage deadlines while working across the store.
- Dealing with customer queries, processing orders, and assisting with loading vans for Home Delivery Drivers.
- Supporting customers proactively—answering questions and offering personalised recommendations.
- Building in-depth knowledge of our products, services, and promotions to enhance customer satisfaction.
- Working flexibly as required, covering various roles across the store.
What makes a great Sainsbury’s Colleague?
You’ll thrive in an environment that demands:
- Early morning starts (most shifts begin at 4am) and a fast-paced, physical, energetic workflow.
- Independence and teamwork—working solo or as part of a dynamic team.
- Authentic customer service skills—approachable, friendly, and eager to help.
- Responsibility and initiative—taking ownership of tasks while solving problems efficiently.
- Adaptability—ready to work across the store, flexibly and productively.
- Technological comfort—using digital tools and systems effectively.
- Attention to detail—keeping the store clean, organised, and customers delighted.
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Rewards of working for us
We offer market-leading benefits and training to reflect our investment in colleagues:
- Nightshift premium: An additional £2.45 per hour on top of your advertised rate for shifts between midnight–5am (where applicable).
- Discount card: 10% off at Sainsbury’s, Argos,Tu,and Habitat after four weeks; 15% off Sainsbury’s every Friday and Saturday.
- Free food and drinks provided daily for all colleagues.
- Generous holiday entitlement, including maternity and paternity leave.
- Pension contributions: We match 4–7.5% of your pension contributions.
- Sainsbury’s share schemes: Discounted prices for buying company shares.
- Additional shopping discounts, including deals on gym memberships, restaurants, holidays, vouchers and more.
- Wellbeing support: Access to the Employee Assistance Programme (confidential advice on health, work, and life issues).
Get help with your application
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Apply soon!
Our vacancies fill quickly—we encourage you to apply without delay.
For application updates, contact the store you applied to directly. Find store contacts [here](Sainsbury's Store Contacts).
An inclusive place to work and shop
Sainsbury’s is passionately committed to inclusivity, ensuring:
- Every colleague can achieve their full potential.
- Every customer feels welcome when they shop with us.
Our initiatives include:
- Enhanced discretionary leave for families and carers.
- Resources for colleagues to support their team effectively.
- Internal networks promoting representation, removing barriers, and celebrating diversity.
We provide mentorship, training, and career paths to help colleagues grow. Our events and programmes celebrate diversity, fostering a culture of inclusion and respect.
- Learn more about our commitment [here](Sainsbury’s Inclusivity & Diversity).
Disability Confident Employer
As a Disability Confident Leader, all candidates will have the opportunity to progress to an interview if they match the role’s criteria. The assessment prioritises those achieving the highest scores.
If you require any reasonable adjustments during the application or interview process, please notify us promptly—we will do our best to accommodate your needs.
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