Motorpoint
Online Sales Associate
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About Motorpoint
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.
We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done—and who bring our values to life—PROUD, HAPPY, HONEST, SUPPORTIVE—by working TOGETHER, then Motorpoint is the place to be.
The Online Sales Associate Role
Salary: £35k OTE Location: [Shelton House, Derby](Motorpoint, Unit 7, Prime Enterprise Park, Prime Park Way, Derby, DE1 3QB) Contract Type: Permanent Hours: 37.5 hours per week across 7 days. Working Hours: Between 09:00–17:00 and 12:00–20:00 With one fixed day off during the week (Monday to Friday) and one day off at the weekend
About the Role
Are you a confident communicator with a passion for helping people? Looking to kick-start a career in sales that grows with you? We’re on the lookout for energetic and driven individuals to join our Online Sales Team!
As an Online Sales Associate, you’ll support our Online Sales Team by guiding customers through their buying journey. You’ll:
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- Handle web chat and email sales leads
- Manage collection calls
- Answer sales queries
- Upsell products or services to enhance the customer experience
This fast-paced role offers the chance to:
- Build cross-functional knowledge
- Deliver excellent customer service
- Benefit from structured onboarding, ongoing training, and team support
- Develop your sales skills with a clear progression into more senior sales roles
Key Responsibilities
- Developing incoming sales leads via our multi-channels and connecting customers to Sales Executives
- Supporting customers in buying or selling cars with Motorpoint
- Assisting Sales Executives by ensuring customer orders are processed correctly for collection
- Liaising with third parties and updating customers on application progress
- Logging all customer contact compliantly and accurately
- Resolving issues efficiently with professionalism and empathy
- Building strong customer relationships through excellent service
- Supporting the online sales team to achieve monthly departmental KPIs
- Engaging in our ongoing sales training programme to progress towards a Sales Executive role
Requirements
- Experience: Sales, call centre, or retail roles are highly desirable.
- A strong dedication to delivering exceptional customer service
- Process-driven with attention to detail
- Excellent communication skills (verbal and written)
- Ability to work collaboratively in a team environment
- Willingness to learn and adapt in a fast-paced setting
- An empathetic and solution-focused approach to customer issues
- Team players who are also self-motivated
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Benefits
- Paid time off every month to enjoy what makes you happy
- 28 days' holiday plus additional days for birthdays, weddings, or house moves
- Increased holidays for length of service
- Long service awards
- Staff discounts on cars and finance options
- Exclusive discounts and cashback at hundreds of high street retailers and restaurants via the My M.O.T. platform
- Smart Tech equipment in partnership with Currys
- Cycle-to-work scheme
- Pension
- Healthcare benefits
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Rewards via scratch cards
- Sharesave scheme (SAYE)
Important Notes
- Closing Date: 15th July 2026 (this advert may close sooner if there is a high volume of suitable candidates)
- Applications from all backgrounds are welcome. If you have any concerns regarding potential barriers, contact us for support.
(Reference: #IND2)
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