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Online Team Leader – Job Description
Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? Do you have a helpful and friendly style, enjoy meeting new people, and go above and beyond for customers?
We're looking for Team Leaders to lead our in-store Online teams and drive our performance forward. As an Online Team Leader, you’ll be the driving force behind our in-store Online team.
About the Role
As an Online Team Leader, you will:
- Create a team that delivers outstanding, friendly, and helpful service to all customers
- Foster an engaging department culture where colleagues are trusted to prioritise customers and actively contribute ideas for improvement
- Build a supportive, performance-driven culture where achievement and contributions are recognised and rewarded
- Analyse departmental data to identify opportunities to simplify and speed up processes while mitigating risks and finding solutions
- Ensure compliance with all policies, procedures, and legal obligations specified by the company
- Hold accountability for ensuring all orders are picked, despatched, and delivered within the required timelines, with minimal substitutions
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Benefits
In return for your hard work, we offer:
- Fully flexible shift patterns
- Six weeks of holiday (including bank holidays)
- 15% discount in our supermarkets and convenience stores, available from day one
- Additional 10% discount card for a Friend or Family member
- Career progression and development opportunities
- Subsidised in-store café or shop floor ranges
- Competitive pension and life assurance
- Healthcare/well-being benefits, including Aviva Digital GP
- Morrisons MyPerks, offering discounts at high-street shops, cinemas, gyms, and more
- Optional payroll charity donations
- A range of family-friendly policies, including 26 weeks’ maternity and adoption leave, along with neonatal and fertility leave
With Morrisons, you’ll have the opportunity to succeed in your role and career—this is just the beginning of your Morrisons journey.
About You
We’re looking for candidates with:
- A proven ability to build and maintain effective relationships
- Experience in developing and leading teams, including coaching to enhance competence and confidence for high performance
- Strong operational and technical knowledge of the Online department
- The ability to effectively plan, organise, and manage workloads (both personal and for direct reports)
- The discipline to work to strict deadlines
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What Happens Next?
Apply today—it takes just a couple of minutes! We’ll contact you soon, so please check your emails and phone regularly.
Note: We will only recruit individuals who are above the school leaver’s age for this role. To determine this, visit the relevant link.
At Morrisons, we are committed to fair and inclusive recruitment. For answers to common questions—including reasonable adjustments—visit the FAQs page. If you require any reasonable adjustments at any stage, please let us know, and we’d be happy to support you.
About Us
We thrive on providing a great shopping experience that customers won’t find anywhere else. As one of the UK’s largest supermarkets, we bring great value and high-quality fresh food to over 11 million customers each week, with freshness at our core.
We have countless opportunities for you to contribute—whether you want to create the freshest food or serve our customers. Together, we’re Foodmakers and Shopkeepers, shaping Morrisons into the best it can be.
What we make, makes us who we are.
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