Marks & Spencer
Online Trading Assistant
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Onsite Trading Assistant - London (or Hybrid)
At M&S, we’re transforming how customers shop online, delivering seamless, engaging and commercially viable digital experiences across every touchpoint. As an Onsite Trading Assistant, you’ll play a key role in supporting the onsite merchandising team to ensure our customers experience a best-in-class journey across web, app, and mobile.
This is a fast-paced, highly collaborative role where you’ll help execute trading activity, optimise performance, and bring campaigns to life. If you’re detail-driven, commercially curious, and passionate about online retail, this opportunity is perfect for you to grow your career in digital trading.
What you’ll do
Your key responsibilities include:
- Supporting day-to-day trading activities across your business unit, ensuring the website delivers the best possible customer experience across all devices
- Reviewing and maintaining site merchandising, ensuring content remains accurate, engaging, and aligned to commercial priorities
- Planning and executing key promotional campaigns to support trading and marketing objectives onsite
- Monitoring and analysing web analytics, producing weekly and fortnightly performance insights to improve customer journey optimisation
- Identifying opportunities to enhance customer journeys, product visibility, and onsite performance
- Collaborating with offshore and cross-functional teams to deliver high-quality, on-time onsite experiences
- Driving continuous improvement through testing, reporting, and implementing actionable insights
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Who you are
To succeed in this role, you’ll bring:
- A passion for online and digital retail, with a proactive and solution-oriented attitude
- Strong attention to detail and the ability to manage complex priorities efficiently
- An analytical mindset, interpreting data to make data-driven recommendations
- Robust organisational skills and the ability to meet deadlines in a dynamic environment
- Ability to collaborate effectively across teams while also working independently
- Solid Microsoft Office skills, particularly Word, Excel, and PowerPoint
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What’s in it for you?
Joining M&S means being part of a fast-paced, inclusive, and ever-evolving organisation, delivering quality, value, and service to millions of customers daily.
Here are key benefits:
- 20% colleague discount across M&S products
- Competitive holiday allowance with the option to purchase additional days
- Discretionary bonus schemes
- Pension and life assurance plans
- Tailored induction and skill development programmes
- Wellbeing support and virtual GP access
- One paid volunteer day per year
Everyone’s welcome
We’re dedicated to building diverse and inclusive teams where everyone can thrive. Your whole self belongs here—we celebrate differences and drive progress together.
If you need any reasonable adjustments or support during recruitment, please get in touch.
Ways of working
To maintain a strong connection with our customers, our teams operate a hybrid model: three days in the office, collaborating to foster creativity and connection.
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