Daisy Group™
Onsite IT Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Onsite IT Support Engineer – 12 Months Fixed Term Contract
🚀 Exciting rebranding update from Daisy to O2 Business!
At O2 Business, we champion simplicity—ensuring technology delivers unmatched reliability, clarity, and speed. Join us in this exciting evolution and take your career forward.
About the Role
We are searching for a dedicated Onsite IT Support Engineer to act as the primary point of contact for customer IT issues. This role blends reactive support with proactive issue management, fostering strong customer relationships while upholding service excellence.
Job Title
Onsite IT Support Engineer – 12-month fixed-term contract
Salary & Location
- Salary: £**26,000.00 per annum
- Location: Cheadle (50/50 split between our office and customer sites onsite)
- Hours: Monday to Friday (9:00 AM – 5:00 PM)
Responsibilities
As an Onsite IT Support Engineer, your role will include:
- Providing onsite IT support at customer locations in Greater Manchester, resolving user issues efficiently.
- Acting as the first point of contact for customer IT incidents and service requests.
- Logging, managing, and updating all support tickets accurately within the helpdesk system.
- Ensuring daily updates to tickets, regardless of customer communication.
- Diagnosing and resolving hardware, software, and basic networking issues.
- Escalating complex issues to senior engineers or project teams as necessary.
- Collaborating with the Projects Team on installations, upgrades, and infrastructure deployments.
- Proactively identifying potential IT issues and implementing preventative measures.
- Upholding IT security policies and reporting any suspended security incidents.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
We’re looking for a candidate with:
✅ Minimum 2 years’ experience in a customer-facing IT support role. ✅ Proficiency in Microsoft 365 or Azure Fundamentals. ✅ Strong PC/laptop hardware knowledge and troubleshooting skills. ✅ Good fault-finding, problem-solving, and customer service abilities. ✅ Experience with Microsoft Windows desktop operating systems. ✅ Working knowledge of Microsoft 365 and productivity tools, including: - Exchange Online, Teams, SharePoint, etc. ✅ Basic understanding of Active Directory. ✅ Familiarity with basic networking concepts (TCP/IP, DNS, DHCP). ✅ Experience using IT service management / ticketing systems.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
At O2 Business, we believe when you give your best, you get rewarded.
What We Offer:
- 25+ days holiday (plus an extra day per year of service, up to 30 days). ✅
- An extra day off for your birthday or wedding/f intending to marry milestone.
- £500 referral bonus – bring great talent and enjoy financial rewards!
- Professional development including training and mentorship opportunities.
- Eye care vouchers & discounted Medicash membership for healthcare savings.
- Exclusive O2 Business deals on phone, broadband, and technology for you and your family/friends.
- Exclusive discounts at over 1,200 selected retailers and brands.
Why Join Us?
At O2 Business, we offer career growth, impactful roles, and a supportive work environment. As an Onsite IT Support Engineer, you’ll make a meaningful contribution to our tech-driven revolution.
Ready to grow your career? Apply now! Every CV is carefully reviewed, and we’ll be in touch soon to discuss your potential with us.
🚀 Because the right technology should simply work.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills