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Onsite IT Support Specialist
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Onsite IT Support Specialist
Onsite IT Support Specialist – Central London (Fully Onsite) Location: Central London | Schedule: Monday–Friday, 9:00 AM–5:00 PM, with occasional flexibility
About the Role
We are seeking a reliable and highly adaptable Onsite IT Support Specialist as the sole IT engineer for our team of approximately 115 users.
As the primary onsite technical support specialist, you will play a critical role in delivering high-quality IT support, enabling both onsite and remote users to remain efficiently productive. This role is customer-focused, straightforward, and offers a direct means to upskill while learning and adopting new IT minimums, tools, and support best practices.
We believe no background is set in stone for success in this role – exceptional customer service, a rapid learning ability, technical curiosity, and pride in keeping users happy with consistent problem-solving are more valuable than traditional experience.
Key Responsibilities
User & Hardware Support
- Provide first/second-line technical support to 115+ users (onsite and remote), resolving 90%+ of day-to-day IT issues.
- Diagnose and resolve hardware/software issues on:
- Windows 11 laptops
- iOS devices (iPhones, iPads)
- A small number of Macs
- Perform hardware maintenance, deployment, and basic repairs/replacements.
- Troubleshoot and maintain user workspaces, including peripherals and meeting room AV hardware.
Software & Service Administration
- Administer and support the Microsoft 365 environment, including:
- Exchange Online
- Microsoft Intune (device management)
- OneDrive & SharePoint
- Microsoft Teams & Outlook
- Support Windows Server and Active Directory (AD)
- Troubleshoot core business applications, including:
- Microsoft Office (Outlook, Word)
- Adobe Acrobat
- Sage 50 accounting software (preferred)
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Meeting Room & Conference Hardware
- Maintain and troubleshoot AV conferencing equipment (e.g., video systems, displays, audio).
- Occasionally set up and operate AV hardware for company events/meetings.
Proactive & Support-Related Tasks
- Manage user accounts, permissions, and devices via Microsoft Intune & Active Directory.
- Ensure data security and adherence to IT policies.
- Document incidents, resolutions, and maintenance records in the ticketing system.
- Escalate complex issues to senior engineers or external vendors as required.
- Proactively improve IT operations by identifying recurring issues and recommending solutions.
- Deliver exceptional customer service with clear communication (written and verbal).
Requirements & Qualifications
Desirable Experience
- Similar onsite IT support/heladesh role experience (non-traditional candidates encouraged to apply).
- Strong knowledge of:
- Windows 11 troubleshooting
- Microsoft 365 tools (Exchange, Intune, Teams, SharePoint, Outlook)
- Active Directory & Windows Server
- iOS (iPhone/iPad) support
- Basic Mac troubleshooting
- Networking fundamentals (Wi-Fi, VPN, TCP/IP, DNS)
- Microsoft Office & Adobe Acrobat
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- Some experience with Sage 50 or similar accounting software.
- Familiarity with AV conferencing tools (e.g., Teams, ClickShare).
Soft Skills & Attributes
- Exceptional customer service, with the ability to:
- Explain technical concepts in plain language to non-technical users.
- Ask insightful questions to swiftly diagnose support requests.
- Professional, patient, and solution-oriented approach with the ability to work independently as the sole onsite IT presence.
- Basic manual handling skills (dealing with unboxing, lifting hardware, indexing).
- Calm under pressure—this role is highly visible in a high-profile company setting.
Preferred Skills (Not Mandatory)
- CompTIA A+, Network+, or Microsoft 365 certification.
- Experience supporting hybrid/remote users.
- Basic scripting/automation (PowerShell is a plus).
- Experience with ticketing systems.
What We Offer
- Competitive salary
- Stable onsite role with predictable hours
- Full IT ownership for the site – no corporate interference, just direct impact.
- The opportunity to continuously grow within IT while making a difference to an organisation you may even love working in.
This is a role for someone who prides themselves on keeping users happy and productive, with the ability to remain calm and maintain composure under pressure. ~ In fact, taking pride in remaining clear and centred during chaos is one of the key ego-less traits we most observe our top candidates exhibit.
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Jessica, London
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