ShipBob, Inc.
Onsite Warehouse Support Specialist
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Onsite Merchant Support Specialist
Location
Oxford, UK
Role Description
The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Senior Manager, SFN Quality.
What you’ll do
- Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.
- Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
- Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.
- Determine root cause of inventory adjustments and lead efforts to correct.
- Perform audits or other actions requested by merchants within the site.
- Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.
- Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.
- Communicate updates and relay important operational information about merchants directly to OSS Area Manager.
- Present weekly performance reports during business review with leaders from partner fulfillment center.
- Comply with all food safety and compliance policies and regulations.
This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
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What you’ll bring to the table
- 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
- Ability to speak, read, and write fluently in English.
- Proficiency with Warehouse Management System software.
- Experience using an RF Scanner preferred.
- Demonstrated ability to work independently without direct supervision on-site.
- Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred.
- Excellent time-management and prioritization skills.
- Excellent attention to detail.
- Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.
- Comfortable in a fast-paced and highly adaptive environment.
- Ability to lift 50 lbs. without any health limitations.
- Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.
- Able to bend, stoop, reach above, and push/pull frequently.
Perks & Benefits
- Medical and Wellness Benefits
- Life Assurance
- Income Protection
- Pension Scheme
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
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About You
Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).
About Us
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
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At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.
We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.
Equal Employment Opportunity
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
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