Phoenix Software
Operation Co-ordinator
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Operation Co-ordinator
Operations Coordinator – Phoenix Limited
Overview of the Role
Phoenix is a leading UK IT solutions and managed service provider, specialising in the public sector. We collaborate with organisations across government, healthcare, defence, public safety, education, housing, and charities—helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.
Through strategic partnerships with global technology leaders and trusted frameworks in the public sector, our work directly impacts the services millions rely on daily. Due to continued growth, we are now hiring a new Operations Coordinator to support efficient day-to-day operations, ensuring orders, queries, and processes are handled accurately and promptly.
What Will You Be Doing?
The Operations Coordinator will act as a central point of contact, managing a wide range of operational activities:
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Act as a central point of contact for operational queries from:
- Internal teams
- Customers
- Suppliers
- Vendors
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Manage shared Operations inboxes, ensuring all queries are handled with accuracy and timeliness
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Process customer orders, agreements, and licensing contracts with a high level of precision and attention to detail
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Raise and manage purchase orders, ensuring timely processing and completion
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Collaborate closely with sales teams to validate and process orders correctly
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Liaise with suppliers, manufacturers, and strategic partners (e.g. Microsoft) to manage orders, queries, and updates
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Maintain and update product pricing, ensuring pricing data remains accurate within internal systems
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Develop and maintain operational reports, supporting sales activities and performance tracking
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Manage renewals, reminders, and ongoing customer contract activity
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Support after-sales processes, including:
- Handling returns
- Resolving delivery or order issues
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Build and maintain strong relationships with:
- Suppliers
- Internal stakeholders
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Assist with supplier engagements and pricing discussions as required
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Maintain accurate records, documentation, and end-to-end contract tracking
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Ensure all operational processes comply with company policies, including information security requirements
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Identify opportunities to improve processes, enhancing efficiency and service quality
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Support the wider Operations team, handling ad-hoc tasks and business requirements as needed
Why Should You Apply?
At Phoenix, we are committed to being the UK’s leading IT solutions provider—and we believe this is achieved through, and with, our people. Culture isn’t something we work towards; it’s the foundation of everything we do.
We are proud to be certified as a Great Place to Work® and recognised in UK Best Workplaces lists for:
- Women
- Wellbeing
- Development
These aren’t awards we chase—they’re results of our genuine approach to employee trust, career growth, health, and life outside of work.
What You Can Expect at Phoenix
✅ A workplace built on trust and belonging – Our Culture Blueprint ensures this is lived daily, reflected in consistent colleague feedback.
✅ Investment in your development – Structured learning pathways, funded industry certifications, mentoring, and the chance to stretch into new areas.
✅ A focus on wellbeing:
- Mental health support
- Flexible working options
- Active employee networks
- Leadership that listens
✅ A commitment to equity and inclusion, where we actively create a place where everyone can thrive.
✅ Work that matters – Supporting public-sector organisations that keep the UK running, from government to healthcare, defence, and charities serving the most vulnerable.
✅ Collaboration with industry leaders – Working alongside experts in a role that shapes UK public service modernisation.
We believe in empowering our people to succeed—so join us, and let’s ensure you’re your best at work.
👉 [Explore ouroth] resources to learn more about who we are.
What Are We Looking For?
We’re seeking a highly organised, detail-oriented individual with strong administrative experience, ideally within fast-paced operations, sales support, or commercial environments. The successful candidate will thrive in a role requiring:
- Comfort working with systems, data, and multiple priorities
- Building effective relationships with internal & external stakeholders
Key Skills & Experience Required
- Previous experience in an administrative, operations, or order processing role
- Strong organisational abilities, with the capacity to:
- Prioritise workload
- Manage multiple tasks efficiently
- Exceptional attention to detail, particularly when handling:
- Orders
- Contracts
- Pricing data
- Proficiency in:
- Microsoft Office (especially Excel)
- Internal business systems
- Excellent communication skills, enabling effective liaison with:
- Internal teams
- Customers
- Suppliers
- Ability to build and sustain strong working relationships with key stakeholders
- Confidence managing queries, resolving issues in a timely and professional manner
- Proactive and reliable, with a strong sense of ownership and accountability
- Capability to work under pressure, meeting deadlines in a fast-paced environment
- Flexible, team-oriented mindset, with a willingness to support broader operational needs
- Initiative to identify process improvements and contribute to more efficient ways of working
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Practical Information
Role Location
- Primary base: Phoenix HQ in Pocklington (YO42)
- On-site requirement: Minimum of 2 days per week
Interview Process
- Initial screening by the Recruitment Team
- Two-stage interview process:
- Online interview
- In-person interview
Benefits
- Review available benefits here 😊
📝 Important Note: BPSS Check As part of recruitment, due to the nature of our work, *all employees must undergo a BPSS check. While some roles require further clarity, the BPSS check is mandatory—all offers are pending approval of this requirement.
Ready to Apply?
If you’ve reached this far, we strongly believe you might be our vision of the perfect fit.
💡 Did you know? Research shows 60% of women and underrepresented individuals may have already refused to apply based on perceived value. We encourage every individual—regardless of how many boxes you check—to connect with us.
Diversity of perspectives and experiences make our team stronger—and the stronger our team is, the more successful we will be. We’d love to meet you.
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Jessica, London
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