TikTok
Operation Strategy Manager - TikTok Content Operation - London
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Operation Strategy Manager - TikTok Content Operation - London
Operations Strategy & Planning Lead – EMEA Content Operations
About the Role
The Operations Strategy & Planning team at TikTok is focused on driving scale, standardisation, execution quality, and cost efficiency across the Content Operations function. This pivotal role involves developing the operating model, ensuring process excellence, capacity planning, and governing OKRs to support content growth while optimising for accuracy, speed, and efficiency.
Collaborating closely with Content Verticals, Regional Operations, PGC Product, Engineering, Data Science, and cross-functional teams, this position ensures operations are data-driven, future-proof, and continuously improved.
Key Responsibilities
- Drive the long-term operational efficiency strategy for EMEA Content Operations
- Build and evolve scalable operating models to support growth in:
- Content volume
- Market expansion
- Policy complexity
- Make data-driven trade-offs balancing quality, speed, cost, and risk
- Own end-to-end process design, optimisation, and documentation, including:
- Moderation workflows
- Appeals processes
- Escalation handling
- Specialised operational workflows
- Apply Lean, Six Sigma, and operational excellence methods to:
- Reduce waste
- Minimise rework
- Improve latency
- Launch continuous improvement initiatives delivering measurable gains in:
- Efficiency
- Quality
- Develop and maintain:
- Regional capacity plans
- Workload forecasts
- Detailed capacity models
- Assist in budgeting and ROI analysis, providing clear, actionable insights
- Lead annual and quarterly OKR planning & reporting, bridging strategy and execution
- Define, track, and improve core operational efficiency metrics, such as:
- Cost per decision
- Handle time
- Automation rate
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Requirements
Minimum Qualifications
- 5+ years of experience in:
- Strategy consulting
- Business analytics
- Operations analysis
- or related fields
- Strong analytical and problem-solving skills, with proficiency in:
- Data analysis tools (e.g., Excel, SQL)
- Ability to think structured, balancing big-picture strategy with attention to detail
Preferred Qualifications
- Fast learner with intellectual curiosity and a passion for driving business impact in dynamic environments
- Strong stakeholder management and communication skills, with a track record of:
- Leading complex projects
- Delivering measurable results
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About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Based out of Los Angeles, Singapore, and with offices worldwide—including London, Berlin, and Paris—we build products that connect people authentically. Our global teams embrace diversity, innovation, and an "Always Day 1" mindset to push boundaries and create meaningful impact.
Why Join Us?
- A mission-driven culture—every day, we work towards inspiring creativity and connecting communities.
- Opportunities to innovate—roll up your sleeves and solve challenges daily.
- Diverse, inclusive workplaces—where unique perspectives drive growth.
- Resilience and adaptability—we thrive in spaces where challenges become learners.
- Global opportunity—shape the future of digital expression with a team synonymous with joy.
Diversity & Inclusion is central to TikTok’s culture. We celebrate the diverse ideas, backgrounds, and experiences that enrich our workplace—just as our platform connects millions of voices from around the world. If this resonates with you, we’d love to hear from you.
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