Operational Advisor (DQRS)

The Professional Services Operational Advisor (DQRS) is responsible for maintaining a high-level of expertise for DQRS Products. They are expected to invest approximately 15% of their time in the following key internal Medidata activities:

• Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences.
• Along with other Operational Advisors, lead the maintenance and development of the Accreditation program for the relevant Medidata Clinical Cloud Products ensuring it is kept up to date and relevant with new release information
• Support training of wider Professional Services team to enhance Product and Industry knowledge across team
• Submit defect and enhancements on behalf of clients that require addressing by Medidata Product teams
• Provide operational insight to defect and enhancement requests
• Provide operational input to Medidata's implementation process, best practices, and collateral roadmaps ensuring that Professional Services team is represented
• Attend specific Product Forums related to Medidata Clinical Cloud Products
• Ensure Medidata's Quality System Documents (QSDs) and other process documents are up to date as products and processes evolve
• Collaborate with Medidata Global Education Team on the development of training plans and collateral material.

Qualifications:

• Ability to challenge processes that are inefficient or counterproductive and establish/deploy new processes to improve efficiency, strong change management and collaboration skills.
• Demonstrated practical knowledge of Clinical trial software technology
• Excellent interpersonal, organizational, communication (public speaking and teaching), presentation, and writing skills
• Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals
• Ability to overcome obstacles, troubleshoot, and reach resolutions
• Willingness for up to 30% national/international travel time
• Be self-motivated
• Demonstrate they can work independently
• Seen to take initiative and demonstrate responsibility and accountability
• Collaborate well with other functions/departments
• Typically requires 8+ years experience from Clinical Operations or Data Management roles in Sponsor, CRO, or other equivalent organizations
• Clinical trial risk identification and management experience required
• Degree required or equivalent experience
• Medidata employees: At a minimum Senior Implementation Consultant or Senior Project Manager level (or above)
• Leading change & strategic thinking
• Creating/leading strategic initiatives
• Leading teams - both internal and customer - during the implementation of a 'change management (or other)' initiative
• Consulting/advising customers
• Senior/Exec level engagement with customers - and internal stakeholders
• Involvement in the selling process - and making presentations to customers

Base Pay and Benefits:

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life, and disability insurance; a generous pension; and 25+ paid holidays per year.

Applications:

Applications will be accepted on an ongoing basis until the position is filled.

Inclusion Statement:

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset, and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.