Tesco Insurance and Money Services
Operational Analyst
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Operational Analyst, Claims Operational Excellence – Permanent Role
Serving our customers, communities, and planet a little better every day.
Key Details
- Title: Operational Analyst, Claims Operational Excellence
- Contract: Permanent, full-time
- Salary: £30,400 - £45,600 (DOE) + Benefits
- Work Level: 1
- Location: Newcastle (Hybrid)
- Office Attendance: 2 days per week
- Closing Date: 10 July 2026
About the Opportunity
This is an exciting chance to join our Claims Operational Excellence team at Tesco Insurance and Money Services. Ideal for a proactive, analytically driven individual, this role focuses on challenging assumptions, identifying gaps, and ensuring clarity on success metrics before diving into data.
Key responsibilities will include bridging gaps between stakeholders and technical teams, driving change, and shaping the future of our Claims operation.
Responsibilities
- Acting as a bridge between stakeholders and technical teams, ensuring solutions align with ** organisational goals** and are understandable across disciplines.
- Collaborating cross-functionally (marketing, operations, IT, governance) to deliver project-driven improvements.
- Defining project requirements, gathering insights through workshops and meetings, and translating needs into functional data-driven stories.
- Stakeholder presentations using data visualisation, compelling storytelling, and impactful communication to influence decisions at every level.
- Analysing operational performance to identify trends, inefficiencies, and improvement opportunities, offering actionable recommendations.
- Challenging and refining current processes, reports, and MI frameworks for quality, relevance, and impact.
- Mitigating risks and ensuring compliance via data-led insights and recommendations.
- Conducting data collection and research across varied sources to support trend analysis and performance evaluation.
- Balancing prioritisation and workload management to meet deadlines while driving business value.
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Requirements
Minimum Requirements (Essential)
- Proven experience in data visualisation tools (Power BI, Tableau, Lookers, or similar).
- Hands-on experience working in multi-disciplinary teams, translating technical analysis into clear business insights.
- Experience in data-driven roles, with a track record of insight-led decision-making.
- Excellent communication skills—bridging gaps between complex data and business audiences.
- Strong analytical and problem-solving abilities, including interpreting ambiguous data to uncover trends, risks, and opportunities.
- Experience gathering requirements, providing tailored insights, and supporting operational outcomes.
- Understanding of data governance, controls, and data integrity.
- Ability to evaluate, improve, and challenge MI & reporting, focused on continuous enhancement.
- Self-discipline to plan, prioritise, and deliver high-quality outputs within timelines.
- A proactive mindset—identifying process gaps and initiating improvement projects.
- Proven ability to coach, mentor, and enhance other team members’ capabilities.
- Attention to detail with experience managing large, complex datasets.
Bonus Experience (Desirable)
- Previous exposure to regulated or financial services environments.
- Expertise in advanced analytical tools (SAS, Microsoft Fabric, or equivalent).
What We Offer
- Pension Scheme – Future-proofing your retirement with established colleague benefits.
- 24/7 Virtual GP Health Service – Accessible care for you and your family.
- Performance Bonus – Earn more based on company and individual success.
- Holiday & Discount Options:
- A minimum 7.2 weeks annual leave with the ability to purchase additional days.
- Colleague Clubcard Discounts: 10% (up to 15% every payday).We’ll even give you a second Clubcard to share with someone else.
- Family Benefits:
- Extended and generous maternity leave pay.
- Shared parental leave policy.
- 8 weeks fully paid paternity leave.
- Development Opportunities:
- Ongoing learning and award-winning training.
- Schemes like Buy as You Earn and Save as You Earn.
- Diversity, Inclusion & Belonging:
- A workplace sporting more diverse perspectives, from gender and culture to lifestyle differences—we want everyone to feel welcome.
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Why Tesco Insurance and Money Services?
Because a better world starts with little wins.
By joining us, you become part of a company where every decision leaves things a little better—for customers, communities, and the planet. Our insurance and money services aim to create protection, choice, and real-world impact.
Why you might love it here:
- Personal impact – From pet insurance to motor policies, your work directly helps others.
- Growth & fulfilment – Balanced flexibility, opportunities, and choices that matter to each colleague.
- A family-friendly culture – With equal opportunity, inclusivity, and a home for all.
"Here, we don’t just do good; we feel good."
Tl;dr – A rewarding career where your work makes life better for others and for you.
How to Apply
Click [Apply] to explore career opportunities—where diversity, collaboration, and impact drive everything we do.
Looking forward to meeting you. 🌐 Link pending in application portal.*
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