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About the job you're considering
We are looking for an Operational Architect to support the development, governance, and adoption of operational architecture for the work we do across our client’s live services and technology estate.
This role is ideal for an experienced operational or technical professional looking to develop their architectural capability, working closely with senior architects, service teams, and product stakeholders. You will contribute to ensuring that Capgemini deliver and operate reliable, resilient, observable, maintainable, and well-governed services across the environment lifecycle that are aligned to our client’s strategic direction and requirements.
You will work under the direction of the Head of Operational Architecture, gaining exposure to enterprise-scale services, strategic tooling, and live service governance, while building confidence in technical assurance, stakeholder engagement, and architectural thinking.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).
Your role
- Support the operational assurance of live services, helping ensure they remain technically fit for purpose and meet ongoing operational requirements.
- Assist in identifying and documenting technical and operational risks, working with senior colleagues to define mitigations and improvement actions.
- Contribute to technical management activities during major incidents or key business events, supporting escalation, analysis, and communication.
- Help maintain and evolve service improvement roadmaps, particularly for observability, monitoring, and alerting capabilities.
- Support governance activities, including reviewing solution designs for cross-portfolio consistency and alignment with operational and observability standards.
- Work with architects, service teams, and suppliers to support the handover of new or changed services into Live.
- Contribute to the development and maintenance of observability standards, guidance, and blueprints.
- Assist in identifying opportunities to improve the use of observability data for service insight and continuous improvement.
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Your skills and experience
Essential
- Experience working in IT operations, live services, or technical support environments.
- Broad technical awareness across applications, infrastructure, and networks.
- Ability to communicate technical issues clearly to both technical and non-technical audiences.
- An interest in architecture, governance, and service improvement.
- Strong organizational skills and a willingness to learn and develop.
Desirable
- Exposure to monitoring, observability, or logging tools (e.g. Dynatrace or similar platforms).
- Experience supporting incident management, service improvement, or operational assurance.
- Awareness of working with architects, suppliers, or multi-team delivery environments.
Personal Attributes
- Curious, analytical, and keen to develop architectural skills.
- Collaborative and comfortable working across teams.
- Able to take guidance while gradually building confidence and independence.
- Adaptable and responsive to changing priorities.
We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
Please opt in during the application process.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
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Make it real - what does it mean for you?
We realise a Total Reward package should be more than just compensation. At Capgemini, we offer a range of core and flexible benefits and have a Peer Recognition Portal called Applaud.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications, and much more.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering, and business operations. The Group reported 2025 global revenues of €22.5 billion.
Make it real | www.capgemini.com
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