evoke
Operational Assurance Manager - 12m FTC
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Job Description
About evoke plc
Here at evoke plc, our Operational Assurance team is part of the 2nd line of defense within our Regulatory Compliance and Risk Assurance department. The department uses a data-led and risk-based approach to provide innovative, independent, and objective assurance and monitoring. This safeguards our customers and ensures the integrity of evoke, leading to robust regulatory compliance and effective risk management.
Role Overview
Based in Leeds or London, in this role you'll lead and develop a team of Assurance Analysts. You'll deliver high-quality process and outcome testing across the business. You'll provide independent assurance over the effectiveness of controls, adherence to policies, and the delivery of fair customer outcomes. Additionally, you'll be responsible for planning and overseeing assurance activities, ensuring testing is risk-based, robust, and aligned to departmental objectives.
You'll challenge findings, support the production of clear and actionable reports, and work closely with stakeholders to promote understanding of risks, control weaknesses, and improvement opportunities.
Key Responsibilities
- Leadership and People Management: Lead, motivate, and develop a team of Assurance Analysts, fostering a high-performance culture focused on quality, accountability, and continuous improvement.
- Engagement: Actively engage with business forums and governance meetings to communicate assurance outcomes, discuss emerging risks, and support effective risk management.
- Collaboration: Work collaboratively to drive consistency in testing methodologies and strengthen assurance practices.
- Planning and Oversight: Plan and oversee assurance activities, ensuring testing is risk-based, robust, and aligned to departmental objectives.
- Planning & Resource Management: Develop and manage assurance plans, prioritise activities, allocate resources, and deliver against agreed timelines.
- Stakeholder Management and Influencing: Engage, challenge, and influence stakeholders at all levels of the business.
- Data Analysis: Interpret data, identify trends, determine root causes, and recommend practical solutions to improve controls and customer outcomes.
- Methodology Improvement: Improve assurance methodologies, testing frameworks, reporting standards, and team capabilities.
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Candidate Profile
We are committed to responsible gambling and are looking for people who support our ethos. To apply for this position, you will have:
- Excellent understanding of assurance methodologies, process reviews, control effectiveness testing, and outcome-based assessments.
- Previous experience leading, motivating, and developing a team.
- Excellent communication and report writing skills with experience translating complex findings into clear, concise, and actionable insights.
- Previous experience presenting assurance outcomes at governance forums, facilitating discussions, and driving agreement on actions and improvements.
What We Offer
Our roles offer more than just a job; you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:
- Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
- Perks and Discounts: Discounts at a range of high-street retailers.
- Financial Compensation: Pension and bonus schemes.
- Health & Wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
- Hybrid Working: Our employees can work from home up to 4 days with 1 day office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
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About evoke
We’re a business that embraces change and progress. The power behind big name brands like William Hill, 888, and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction, and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
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At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview.
Business evoke
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