The Pensions Regulator
Operational Business Manager
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Operational Business Manager
TPR grade & pay group: 7 – Lead Specialist
Directorate: Market Oversight
Salary: £54,074 Per Annum
Contract type: Permanent
Location: Brighton/hybrid 6 days per month in the office
About The Role
As Market Oversight Operational Business Manager, you will play an important role in helping The Pensions Regulator (TPR) deliver its objectives by leading and managing the operational activity that keeps the Market Oversight Directorate running effectively, ensuring effective coordination of planning, reporting, governance risk, and assurance processes. You will lead the production and coordination of management information, operational reporting, help maintain oversight of risks, actions and dependencies, support continuous improvement across the Directorate, and ensure that key priorities, deadlines and deliverables are tracked and delivered to a high standard. Acting as a central point of contact for operational requests, you will bring people together, build strong working relationships and help ensure that senior leaders have reliable information to support decision-making. This role offers the opportunity to make a meaningful contribution to the work of TPR by supporting effective oversight, improving operational processes and helping teams work together to deliver positive outcomes for savers and the wider pensions landscape.
This Role Is Ideal For Someone Who
- Enjoys bringing structure and organisation to complex pieces of work and keeping priorities on track.
- Takes a collaborative approach and values building effective working relationships across teams.
- Likes analysing information, identifying key messages and helping others make informed decisions.
- Is motivated by improving processes, finding practical solutions and supporting continuous improvement.
- Thrives in a varied role, managing multiple activities and responding flexibly to changing business needs.
Essential Criteria
- Experience in operational management, planning, performance reporting or business management within a complex environment.
- Experience producing and using numeric and narrative reports, including developing reporting requirements and presenting information clearly for senior decision-making.
- Understanding of risk management, assurance activity, governance processes and action tracking.
- Experience supporting financial management, workforce planning, project delivery or programme activity.
- Strong organisational skills, attention to detail and the ability to manage multiple activities, deadlines and stakeholders.
- Strong analytical skills, with the ability to interpret broad inputs, identify key messages and draw practical conclusions.
- Good written and verbal communication skills, with the ability to articulate issues clearly and gain support for proposed actions.
- Strong relationship-building and interpersonal skills, with the ability to secure cooperation outside direct line management and appropriately challenge senior colleagues when needed.
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TPR offers:
- Genuine opportunities for learning and development.
- A values-led, inclusive environment.
- Hybrid working and flexible shift patterns.
- A vibrant workplace with employee networks (Disability, Family, LGBT+, Minority Ethnic, Mental Health, Women’s).
Reward and benefits
We offer 25 days annual leave plus bank holidays, a hybrid working model, 35 hour working week (full-time), flexible working patterns, and flexitime. We also provide competitive parental leave, as well as a Civil Service Pension with an average employer contribution of 28.97%. Our dedicated benefits portal (Edenred) offers retail, gym, tech and restaurant discounts, and a cycle to work scheme.
Benefits
Find out what benefits a Civil Service Pension provides.
Our culture
TPR strives to be a high-performing organisation, and we prioritise our people's growth and well-being. We offer various learning, secondment and development opportunities, support flexible working, and foster a diverse and inclusive environment.
Equality, diversity and inclusion is very important to us and we strive to make sure everyone has an equal opportunity to succeed. Our modern Brighton offices are in Telecom House overlooking Preston Park, they are over two floors of a shared building facility and when designed in 2023 we followed the government’s workplace design guide to ensure accessibility by design was achieved for our section.
We're proud to have a range of networks and opportunities to bring people together with supportive and safe spaces to connect with one another.
About The Pensions Regulator
With a career at TPR, you’ll be joining an organisation with real purpose and who are proud of their diverse range of skills and experience that positively impact on millions of people. Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe.
Our Corporate Strategy outlines a bold and challenging vision of how pensions regulation should continue to evolve to keep pace with a change in the scale and nature of the pensions landscape. We believe diversity and inclusion are vital to good decision-making for positive saver outcomes. We’re committed to creating a supportive, inclusive, and dynamic work environment where everyone can thrive; understanding the link between the work we do and its positive impact on society.
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Applications
To avoid disappointment, we would invite you to submit your application as soon as possible, as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can continue to provide a positive candidate experience, with each application being reviewed and considered. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Current TPR employees who want to apply for this vacancy should first contact their line manager to discuss their application.
We welcome applications on a part time and job share basis.
Please note that TPR is unable to offer visa sponsorship. All applicants must already hold Right to Work in the UK for the duration of their employment. For more information on Right to Work, please visit Prove your right to work to an employer: Overview - GOV.UK.
Selection and interview
If you are shortlisted for interview, we’ll be in contact with you shortly after the closing date. We aim to respond to every application however due to the large volume of applications this is not always possible. If you have not heard from us within 21 days of submitting your application, please assume you have been unsuccessful on this occasion.
As a Disability Confident Employer, we’re committed to the recruitment, employment, retention, and development of people with disabilities, and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria will be offered an interview. Please note that if we receive a high volume of Disability Confident applicants, we reserve the right to offer an interview to those who best meet the essential criteria.
Diversity and inclusion
TPR is committed to promoting diversity, inclusion and equality in the workplace, creating an environment where everyone is encouraged to be themselves, enabling our people to feel supported, represented and do their best work.
We encourage applicants from all backgrounds and with different identities and experiences to apply for roles with TPR.
Further information
Please visit our website to find out what it is like to work at TPR, our culture, interview process and our commitment to our employees.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk.
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