Operational Control Centre Controller

Operational Control Centre (OCC) Controller Location: Gloucester Salary: £35,000 per annum plus benefits Schedule: Rota basis including evening, night shifts and weekends; typically, 12‑hour shifts, 4 out of 7 days per week, with flexible working options available Ready to impact a better future?

As an OCC Controller in our Justice and Immigration team, you’ll play a vital role in helping us deliver end‑to‑end operational support for the Prisoner Escort and Custody Services (PECS) contract. You’ll work closely with colleagues across the South of England region to plan, coordinate and monitor high‑stakes movements, ensuring safety, welfare and compliance at every step. Your work will directly support our colleagues and customers, helping us deliver a safe, trusted and reliable service around the clock. This is a role where your decisions matter. You’ll coordinate resources, manage welfare priorities and maintain strong communication links with courts, custody suites, prisons and vehicle bases — keeping logistics and planning operations running smoothly even when the workload is unpredictable or fast‑moving. Every shift offers the chance to make a meaningful difference. What you’ll do as an OCC Controller

You’ll be entrusted to: Lead and support operational processes that contribute to overall contract delivery and performance across adult and CYP services. Plan and schedule PECS resources to transport custodies in line with CSOP, SOP and contractual performance targets, including timely delivery to court, collections, late returns, lockouts and Inter‑Prison Transfers. Make planning decisions that always prioritise crew and custody welfare. Ensure the appropriate and efficient use of resources, including fleet, crew hours, breaks and driving requirements. Communicate effectively with key internal and external stakeholders including HMCTS, HMPPS, custody suites, prisons, PMU and vehicle bases. Build relationships rooted in integrity, transparency and trust. Make defensible, logical decisions to resolve operational problems. Work calmly and effectively when handling unpredictable or challenging workloads. Ensure operational activity complies with Health and Safety Group Operating Standards. Promote a positive working environment and contribute to continuous improvement initiatives. Support and train colleagues where required. Does this sound like you? We also welcome applications from people with experience in the military, blue‑light services, or call centre and control‑room environments. If you’ve worked in fast‑paced, high‑pressure settings where clear communication, quick decision‑making and calm under pressure are essential, you’ll bring valuable strengths to this role. Your ability to manage complex information, prioritise effectively and support others in dynamic situations will be a real asset to our Operational Control Centre team.