University Hospital Southampton NHS FT
Operational Coordinator - Ophthalmology
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Operational Coordinator - Ophthalmology
Operational Coordinator – Ophthalmology (University Hospital Southampton NHS Foundation Trust)
Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer an exciting opportunity to work with us. Below is the detailed job description for the role of Operational Coordinator.
About the Role
We are seeking an enthusiastic and forward-thinking Operational Coordinator to join our Ophthalmology team.
This is an exciting opportunity for a motivated individual who thrives in a fast-paced environment and is passionate about:
- Improving patient pathways
- Enhancing service delivery
- Driving continuous improvement
The successful candidate will:
- Play a key role in supporting operational performance
- Ensure patient pathways are effectively coordinated and meet Trust and national access standards
- Directly line manage Specialty Administrative Team Leaders, providing clear guidance and support for high-quality patient care
- Be a proactive problem-solver, addressing challenges and championing new working methods
- Maintain strong organisational skills, adaptability, and an inclusive leadership approach
Main Duties
Core Responsibilities
- Support operational delivery across Ophthalmology services, ensuring pathways meet standards while maintaining efficient patient flow and resource coordination
- Use RTT (Waits, Referrals, Timeliness) and operational data to:
- Monitor performance
- Validate pathways
- Identify improvement opportunities
- Produce regular reports, audits, and insights
- Act as a key point of coordination, managing:
- Operational pressures
- Ad hoc issues
- Risk escalation
- Effective communication with stakeholders
- Provide leadership through:
- Line management
- Staff development
- Contribution to service improvement and transformation projects
- Deputising for senior managers where required
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Responsibilities in Detail
Operational Coordination
- Ensure patient pathways meet Trust and national standards
- Maintain efficient patient flow and resource management
Analysis & Reporting
- Use RTT data to track performance
- Identify improvement opportunities
- Produce regular reports and audits
Leadership & Problem-Solving
- Proactively resolve operational challenges
- Escalate high-risk issues
- Communicate effectively with internal and external stakeholders
What We Are Looking For
Key Skills & Traits
- Strong organisation, multitasking, and time management skills
- Ability to work under pressure and meet tight deadlines
- Excellent communication and interpersonal skills, with a collaborative approach
- Strong analytical ability, attention to detail, and ability to interpret complex data
- Effective leadership and people management skills
- Proactive and enthusiastic attitude towards service improvement
Working at University Hospital Southampton
Career Development
- One of England’s largest acute teaching Trusts, offering learning and development opportunities
- Support for long-term career aspirations
Location & Perks
- Situated on South Coast with international airport and rail links to London
- Access to New Forest, South Downs, and Jurassic Coast
- Flexible working where possible, balanced with family, study, and wellbeing opportunities
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Committment to Diversity & Inclusion
- Proudly champions individuality
- Anti-racist, anti-discriminatory environment
- Welcomes applicants of all backgrounds and identities
- Focus on diversity and meaningful community impact
What We Are Looking For (Key Criteria)
Qualifications, Knowledge & Experience
Essential Criteria
- Education to degree level (or equivalent experience)
- Competent in IT systems, strong Microsoft Office (Word, Excel, Outlook) skills
- Previous NHS administration experience
- **Expertise in eCamis system and Trust/NHS procedures
- Ability to analyse performance reports
- Strong organisational knowledge of admin processes
- Independent problem-solving skills
- Proven ability to meet deadlines, prioritise, and multitask
- Capable of handling fluctuating demands in a calm and logical manner
Desirable Criteria
- Further professional training or courses to demonstrate personal development
- Experience in non-routine and complex problem-solving
- Progress-chasing and resource/staff allocation knowledge
- Awareness of NHS access target policies
- Supervisory experience
- Training on Patient Admin Systems (e.g., eCamis, LUNA, CHARTS)
- Service Improvement certification
- Knowledge of medical terminology
- International Computer Driving Licence (ICDL)
Trust Values
- Patients First
- Always Improving
- Working Together
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