Allianz UK
Operational Data Improvement Manager
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Operational Data Improvement Manager – Claims Insight & Performance
About the Role
As part of our UK strategy, we are recruiting Operational Data Improvement Managers to join the Claims Insight & Performance team. This is an exciting opportunity to shape and embed data science and analytics capabilities across Claims, delivering sustained, trusted, and measurable operational value.
You will play a pivotal role in ensuring data science models and robotic processes are applied effectively within Claims operations, translating business needs into analytical use cases. This role will focus on embedding well-governed analytics and data science capabilities to strengthen data-driven decision-making, improve customer outcomes, and foster a robust data culture within agreed risk and control frameworks.
Reporting to the Head of Claims Data Improvement and Culture, the Operational Data Improvement Manager will partner with data science teams to embed analytics within Claims processes. Successfully applied models must be understood, adopted, and integrated into daily operations.
High impact opportunity: Transform advanced analytics into real-time operational advantage.
Available locations: Guildford, Milton Keynes, Birmingham, London, or Bournemouth. Hybrid working arrangement: 2 minimum office days per week.
Salary: £56,000 per annum (obligatory). Salary determinants include experience, skill set, and location. Offers total reward beyond its monetary value.
About You
Key Responsibilities
You will:
- Own the lifecycle of machine learning models, robotics, and analytics in Claims, from use case definition and prioritisation through to deployment, monitoring, and retirement.
- Collaborate with data science teams, translating Claims objectives into clear problem statements, success metrics, and operational constraints.
- Ensure models are production-ready, aligned with Claims processes, decision frameworks, and technological environments.
- Oversee ongoing model performance, addressing data drift, bias, quality issues, and operational misuse.
- Integrate model outputs into Claims decision-making, ensuring recommendations and thresholds are well-understood by teams.
- Champion data literacy and adoption, fostering understanding of data science and analytics' importance in Claims operations.
- Balance innovation, risk, and control, assessing mitigations for model, data, conduct, and regulatory risks.
- Support governance and assurance, including documentation, explainability, controls, and audit readiness.
- Drive continuous improvement, identifying enhancements to data, features, or processes that elevate model effectiveness.
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Essential Skills
- Detailed Claims knowledge and UK business context
- Intimate understanding of machine learning lifecycle and production deployment
- Capability to challenge and refine models and analytical concepts
- Proficiency in stakeholder management across operational, data, governance, and technology teams
- Ability to communicate complex analyses to non-technical stakeholders
- Balanced mind-set combining performance, fairness, and risk awareness
- Experience working with Agile methodologies
Desirable Qualifications
- Degree in data-related fields, including mathematics or equivalent
- Claims or insurance sector expertise in machine learning/data science solutions
- Proven experience in operationalizing analytics/data science across multi-functional teams
- Responsible AI usage awareness
What Allianz Offers You
Flexible recognition and benefits tailored to your needs. Expect to benefit from:
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- Flexible holiday buy/sell options
- Hybrid working stability
- Performance-related bonus
- Pension scheme
- Development and professional growth days
- Discounts on a range of insurance products (e.g., up to 50% off car, home, and pet insurance)
- Global Allianz multi-year opportunities
- Retail discounts
- Volunteer days
Allianz’s Commitment
Flexible in a supportive yet effective framework. From the start, we appreciate individual needs, aligning work-life balance for high engagement. Signatory of the ABIs Flexible Working Charter, encouraging innovation, creativity, and thriving performance through adaptability.
Diversity, Equity, and Inclusion (DEI)
Allianz champions a diverse and inclusive workforce.
Our certifications include:
- EDGE certified for gender inclusivity
- Member of the Women in Finance Charter
- Disability Confident employer
- Stonewall Diversity Champion
- Signatory of the Business in the Community Race at Work Charter
- Armed Forces Covenant Gold Standard Employer
We celebrate neurodiversity, provid — offers tailored accommodations for candidates and employees including:
- Assistive technologies
- Ergonomic arrangements
- Mentoring/coaching options
- Flexible work arrangements
Support for Accessibility
As part of the Disability Confident Scheme, Allianz champions accessibility and offers the Offer an Interview Scheme for candidates meeting essential criteria.
For further assistance with your application, including:
- Larger text or spoken formats
- Contact hr-recruitment@allianz.co.uk.
Closing Date
07/07/2026 — early closure possible for sufficient applications.
Contact: For inquiries or to apply, connect with Aoife Magee.
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