Allianz UK
Operational Data Improvement Manager
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Operational Data Improvement Manager
Role Description
As part of our UK strategy and purpose, we are recruiting Operational Data Improvement Managers to join the Claims Insight & Performance team. This is an exciting time to shape and embed data science and analytics capabilities across Claims, helping us deliver sustained, trusted, and measurable operational value.
You will play a key role in ensuring that data science models and robotics processes are effectively applied within our Claims operations—translating business needs into analytical use cases and ensuring models are understood, adopted, and embedded into everyday decision-making.
Reporting directly to the Head of Claims Data Improvement and Culture, the role will partner with the data science teams to embed well governed analytics and data science capability into Claims, strengthening data-driven decision making, improving customer outcomes, and building a strong data culture within agreed risk and control frameworks.
This is a high-impact opportunity to turn advanced analytics into real operational advantage.
Available locations: Guildford, Milton Keynes, Birmingham, London, and Bournemouth.
Please note that this is a hybrid working role with the expectation to attend the office a minimum of 2 days per week.
Salary Information
- Pay: £56,000 per annum (circa). Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About the Role
- Own the lifecycle of machine learning models, robotics, and analytics within Claims, from use case definition and prioritisation through to deployment, monitoring, and retirement.
- Partner with data science teams, translating Claims objectives into:
- Clear problem statements,
- Success metrics, and
- Operational constraints.
- Ensure models are production-ready, aligned to:
- Claims processes,
- Decision frameworks, and
- Technology environments.
- Oversee ongoing model performance, including:
- Monitoring drift, bias, data quality issues, and
- Operational misuse.
- Embed model outputs into decision-making, ensuring:
- Recommendations and thresholds are well understood and
- Appropriately used by Claims teams.
- Champion data literacy and adoption, helping colleagues understand the importance of data science and analytics in Claims.
- Balance innovation with risk and control, ensuring appropriate mitigations are in place for:
- Model, data, conduct, and regulatory risks.
- Support strong governance and assurance, ensuring:
- Documentation, explainability, controls, and
- Audit readiness.
- Drive continuous improvement, identifying opportunities to enhance:
- Data, features, or processes that influence model effectiveness.
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Essential Skills
- Strong knowledge of Claims and the wider UK business.
- Solid understanding of machine learning lifecycles and production deployment concepts.
- Ability to constructively challenge models and analytical concepts.
- Strong stakeholder management across:
- Operational,
- Data,
- Governance, and
- Technology teams.
- Ability to communicate complex analytical concepts to non-technical stakeholders.
- Balanced mindset combining:
- Performance,
- Customer fairness, and
- Risk awareness.
- Experience working with Agile methodologies.
Desirable
- Degree in data, mathematics, or a related field.
- Experience working with machine learning or data science solutions in Claims or wider insurance operations.
- Proven experience working across multiple teams to deliver and operate analytics or data science solutions in production environments.
- Commitment to Responsible Artificial Intelligence (AI) usage.
What We Will Offer You
Reognised and rewarded for a job well done, our flexible benefits allow you to choose a package that suits you. You’ll also have:
- Flexible working options
- Global career opportunities across the wider Allianz Group
- Fantastic career development and training
- Access to the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance-related bonus
- Contributory pension scheme
- Development days
- A discount of up to 50% on Allianz insurance products (car, home, pet).
- Retail discounts
- Volunteering days
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Our Ways of Working
At Allianz, flexibility in working hours is encouraged. Let us know as part of your application, and we’ll adapt our offerings—including office attendance, productivity goals, remote working requirements, and other arrangements—to accommodate you. We align this with our business needs and customer requirements.
We are ABI Flexible Working Charter signatories. This supports a hybrid working pattern that balances workplace needs, personal circumstances, and innovation.
Integrity, Fairness, Inclusion & Trust
At Allianz, we foster an inclusive workforce. We are an equal opportunity employer and take pride in our:
- Commitment to equal opportunities and gender equity (e.g., EDGE certified).
- Support for diversity, including:
- Women in Finance Charter members,
- Disability Confident employer,
- Stonewall Diversity Champions, and
- Armed Forces Covenant Gold Standard Employer.
- Signatories of the Business in the Community’s Race at Work Charter.
We embrace neurodiversity and inclusivity and welcome neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
Employees are encouraged to advocate their needs, whether they concern assistive technology, ergonomic equipment, mentoring, coaching, or flexible working. Support is maximised to ensure everyone performs at their best.
Accessible Application for All
via our Disability Confident scheme, we offer the Offer an Interview Scheme for candidates with disabilities or long-term health conditions meeting the essential skills criteria.
If you require adjustments (e.g., application assistance, playback options, or larger text), please get in touch:
Ressources team / All correspondence: Hr-recruitment@allianz.co.uk
For application inquiries: Aoife Magee
Closing Date: 07/07/2026
Applications may close early if we reach an optimum number of submissions.
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