Operational Excellence Lead - Legal Transformation

Key skills and experience required

• Bachelor Degree or equivalent relevant experience.
• 5+ years of professional experience, including a minimum of 2–3 years working within a legal environment in Legal Operations, Legal Technology, Legal Engineering, Legal Transformation, or a related operational role, gained within an in-house legal department, private practice, legal services provider and/or legal technology organisation.
• Lean Six Sigma Black Belt certification, or equivalent practical experience leading operational excellence and continuous improvement initiatives using Lean Six Sigma or comparable methodologies.
• Strong process design, operational excellence and structured problem-solving capability.
• Experience leading cross-functional operational improvement or transformation initiatives from scoping through implementation.
• Experience applying Operational Excellence methodologies, including Lean Six Sigma or similar continuous improvement approaches.
• Strong analytical capability, using qualitative and quantitative data to identify opportunities, develop business cases and support decision-making.
• Experience implementing or optimising legal technology solutions, including Contract Lifecycle Management (CLM), legal intake, matter management, workflow automation, knowledge management or similar platforms.
• Strong understanding of legal operations and legal service delivery, with the ability to improve legal workflows through process redesign, technology and automation.
• Practical understanding of emerging technologies, including Generative AI, and the ability to evaluate their application to improve legal workflows and operational effectiveness.
• Excellent stakeholder management, communication and influencing skills, with the ability to build alignment across managers, senior managers and directors.
• Highly organised and able to manage multiple initiatives, competing priorities and ambiguity while delivering measurable business outcomes.

This role does not come with relocation

Further traits look for

• Alignment with Booking.com’s values (Customer First, Succeed Together, Own It, Learn Forever, Do the Right Thing).
• Curiosity, flexibility, and a creative, pragmatic approach to problem-solving.
• Confidence with collaboration.
• Ability to influence stakeholders at all levels.
• Proactivity, resilience, and a drive to deliver results.
• Strong judgment with attention to both the big picture and key details.
• Courage to take a stance and make tough decisions.
• Team-oriented, self-aware, and a good listener.
• Agility in prioritizing and meeting deadlines.
• Forward-thinking, with a focus on emerging legal and policy issues.

Why join the Legal & Public Affairs Team now?

This is a pivotal moment in e-commerce and travel, and joining Booking.com’s Legal & Public Affairs (LPA) team provides you with opportunities to shape the future. The LPA team plays a key role in enabling Booking.com to become a one-stop solution for all travel-related needs, from accommodation to rental cars, flights and attractions, and beyond. This offers travellers what we like to call the ‘connected trip’ – enabling them to book every aspect of their travel experience seamlessly through our familiar, easy-to-use website or mobile app. As a member of the LPA team you will partner with the business to navigate complex regulations, build new products, and negotiate key deals—while driving ethical, sustainable growth.

Who we are?

We are an award-winning team of around 200 professionals from 36+ nationalities, with lawyers qualified in multiple jurisdictions and non-lawyers specializing in public policy, economics, compliance, and risk. We have been recognised and shortlisted individually and as a team by the Legal 500 GC Powerlist, Assoc. of Corp Counsel, Global Competition Review, The Lawyer GC of the Year (shortlisted), Compliance Week and the Financial Times. We encourage active participation in the industry, with board membership and representation at industry bodies at multiple levels, starting with our Chief Legal & Public Affairs Officer, who is currently ACC President for Europe. We also engage with stakeholders on policy issues impacting travel and tech innovation, including through our new public affairs blog, "A World Worth Experiencing."

As a team, we believe in:

• Being integral to decision-making, shaping Booking.com’s future.
• Supporting Booking's mission to make travel accessible, fostering openness and curiosity.
• Offering opportunities for team members to explore new areas or specialize.
• Providing holistic, integrated legal and public affairs advice.
• Continuously improving Legal Operations, innovating, and sharing best practices.
• Learning from mistakes and embracing growth.
• Working collaboratively with a sense of humor and enjoying the journey together!

Benefits & Perks - Global Impact, Personal Relevance

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well as unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application process

Let’s go places together: How we Hire

Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by