Rhenus Logistics
Operational Excellence Manager
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Job Description
What you can expect
Project Management & Oversight
- Maintain a structured overview of all ongoing and planned projects across the UK.
- Independently manage selected projects from initiation to completion.
- Coordinate sub-projects and ensure alignment with strategic goals.
Training & Enablement
- Design and deliver training sessions on new applications and functionalities (e.g., ROCS).
- Support onboarding and upskilling of team members on digital tools and processes.
- Develop “Train the Trainer” concepts and training materials.
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Stakeholder Engagement
- Organise and lead workshops with internal and external stakeholders.
- Prepare and present project updates and strategic presentations for executive audiences.
- Manage stakeholder relationships for specific projects, including C-Level and operational users.
Business Implementation
- Develop and improve business implementation processes and ensure their enforcement.
- Drives collaboration between stakeholders on commercial and operational side of the business.
Process Improvement & Demand Management
- Capture and document process improvement demands.
- Create and manage tickets in Jira and align with regional OET teams and domain owners.
Application Rollouts & Testing
- Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc.
- Conduct GAP analyses, gather country feedback, and define operational blueprints.
- Organize release note management and coordinate testing with country OETs.
- Provide partial testing support for general topics.
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Operational KPI Monitoring & Analysis
- Set up and maintain and analyse dashboards for operational KPIs.
- Consolidate feedback and adapt reporting tools (e.g., carrier app dashboards).
Support Management
- Provide 2nd level support.
- Track support reporting and aim to reduce 2nd level workload.
What you bring
Required Skills & Competencies
- Strong organisational skills with a structured and proactive working style.
- Excellent verbal and written communication skills.
- Confident public speaking and facilitation abilities.
- Professional proficiency in business English.
- High-level presentation skills.
Additional Requirements
- Willingness to work flexible hours to support cross-regional collaboration and meet project deadlines.
- Readiness to travel within the UK for workshops, trainings, and project coordination.
Tools & Systems
- Microsoft Office Suite: Word, Excel, PowerPoint
- Project & Collaboration Tools: Jira
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