PwC
Operational Excellence - Manager
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Line of Service Advisory
Industry/Sector
Not Applicable
Specialism
Organisation Strategy Management
Level
Manager
Job Description & Summary
About the role:
Join PwC’s vibrant and fast-growing cross-sector practice, covering Financial Services (Banking & Insurance), Private Equity, Central and Local Government, Defence, and Energy & Utilities, an area of exciting transformation and strategic focus! As a key member of our evolving BSCO team, Managers have a unique opportunity to lead impactful projects in process redesign, productivity, cost reduction and cutting-edge AI-driven innovation that directly enhance our clients’ operational and financial success.
We are seeking a dynamic and talented Manager to add to our BSCO team who is passionate about driving innovation and meaningful change across large, complex operations. This role offers a fantastic platform to be at the forefront of shaping the future of operations across our priority sectors.
What your days will look like:
- Take ownership of critical workstreams within high-impact operations transformation projects, driving process excellence across our priority sectors.
- Act with integrity and care as you lead detailed analysis of operating models and processes, uncovering valuable opportunities that make a real difference by delivering efficiency gains and sustainable cost reductions.
- Leverage PwC’s methodologies alongside cutting-edge analytics, AI, and intelligent automation tools to design innovative, data-driven solutions that reimagine what’s possible and elevate client operations to new levels of performance.
- Play a pivotal role in cultivating strong, trusted partnerships with clients and internal teams, working together seamlessly to exceed expectations, deliver exceptional project results, and fuel sustainable growth.
- Be proactive in shaping compelling proposals and client presentations that clearly communicate powerful value propositions aligned with client priorities.
- Build lasting relationships founded on care, trust, responsiveness, and the consistent delivery of high-quality outcomes.
- Collaborate openly across teams, sharing insights and championing continuous learning to foster a culture that empowers every colleague.
- Together, contribute to the ongoing evolution and success of our practice by embracing new ideas and reimagining the future of operations across our priority sectors.
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This role is for you if:
- Demonstrated consulting or operational experience across one or more core sectors: Financial Services (Banking & Insurance), Private Equity, Central and Local Government, Defence, or Energy & Utilities.
- Proven ability to translate complex operational data into actionable insights to identify opportunities and track benefits (e.g. Power Query, Power BI).
- Strong technical capability in analysing and optimising operational processes, with Lean Six Sigma certification or equivalent preferred.
- Expertise in operating model transformation, including design, implementation, and sourcing strategy development.
- Track record of driving productivity improvements through structured problem solving, effective operating rhythms, and performance insights.
- Proven success in delivering cost reduction initiatives, developing robust business cases, and leading associated commercial discussions.
- Excellent stakeholder engagement and networking skills, with the ability to build trusted relationships and champion sustainable cultural change.
- Highly articulate written communicator, able to develop compelling reports, proposals, and thought leadership to support business development.
- Established network and/or experience within priority sectors desirable, with broader cross-sector exposure viewed favourably.
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What you’ll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Education
(if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications
(if blank, certifications not specified)
Required Skills:
- Accepting Feedback
- Accepting Feedback
- Active Listening
- Analytical Thinking
- Business Data Analytics
- Business Performance Metrics
- Business Transformation
- Change Management
- Coaching and Feedback
- Communication
- Creativity
- Embracing Change
- Emotional Regulation
- Empathy
- Epic Software
- Epic Systems
- Inclusion
- Intellectual Curiosity
- Learning Agility
- Logistics Management
- Management Consulting
- Manufacturing Operations Management
- Market Research
- Operating Effectiveness Review
- Operational Excellence
Optional Skills:
- 23 more
Desired Languages
(If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date
July 2, 2026
Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.
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