Just Eat Takeaway.com
Operational Governance Lead
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Operational Governance Lead
Position: Operational Governance Lead
Department
InfoSec
Location
London – 3 days on-site
Employment Type
Full Time
About the Opportunity
Are you ready for a challenge?
Join Just Eat Takeaway.com, a leading global online delivery platform where our vision is to empower convenience for millions of customers worldwide—whether it’s a Friday-night feast, post-gym meals, or groceries. Our tech-led platform connects customers with thousands of restaurants, grocery stores, and convenience partners across the globe.
About This Role: Operational Governance Lead
JET’s Information Security organisation protects its cloud-native platform, serving millions of users. The Security Governance function ensures these systems stay secure and compliant by maintaining a faultless operational framework.
As the Operational Governance Lead, you’ll:
- Oversee the daily execution of JET’s governance framework.
- Keep policies, standards, and controls aligned with risk appetite, following frameworks like NIST CSF and ISO 27001.
- Be the connective bridge between:
- L1 Engineering (day-to-day technical work)
- L2 Risk & Compliance (risk assessment and policy adherence)
- L3 Audit (external validation and assurance)
Core Responsibilities
Maintain and operationalise JET’s security governance documentation, policies, and controls while aligning them with regulatory and risk-based frameworks, including:
- GRC (Governance, Risk, Compliance) alignment to frameworks like NIST CSF and ISO 27001.
- Running governance forums & working groups to:
- Document, track, and communicate decisions efficiently to engineering, risk, and compliance stakeholders.
- Evidence and control validation by:
- Coordinate evidence gathering across L1 and L2 teams.
- Support audit cycles and maintain a clear, accountable control registry.
- Cloud security standards by:
- Drafting and refining technical security standards for cloud platforms (AWS/GCP), CI/CD pipelines, and third-party integrations.
- Collaborate with Engineering Leads to embed security into delivery workflows.
- Exception management & risk escalation:
- Track remediation plans with technical owners.
- Maintain visibility across the Three Lines of Defence and escalate risks proactively.
- KPI/KRI dashboards:
- Build and maintain dashboards to track:
- Control health
- Compliance posture for leadership awareness.
- Build and maintain dashboards to track:
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Knowledge, Skills & Experience Required
We’re looking for a hands-on, execution-driven security professional with experience in:
- Solid Information Security GRC experience within a cloud-first or technology-led organisation, with proven ability to maintain governance frameworks operationally at scale.
- Working knowledge of security frameworks like NIST CSF and ISO 27001, and how they apply to:
- Cloud infrastructure
- Microservices & DevOps
- Modern engineering environments.
- Proven ability to bridge L1, L2, and L3 by translating audit/compliance requirements into actionable engineering tasks without creating friction.
- Excellent communication skills to:
- Explain governance & compliance requirements clearly, spanning technical engineers and non-technical stakeholders.
- organised & deliver-focused personality, able to:
- Multi-task across several governance workstreams.
- Drive remediation to completion in a fast-paced environment.
- A data-driven approach to compliance tracking, including:
- Building real-time dashboards.
- Retaining trends from control data.
- Providing leadership with actionable insights.
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Why Join Us?
At JET, This Is How We Play
We create connection—within our teams and across brands—a dynamic environment with global impact.
Every decision matters. Every time a customer chooses us, they’re giving us their loyalty.
Our JET Customer League is built on our core values and behaviours:
- Consistent, excellent execution across decisions and innovations.
- A competitive spirit driven by customer choice and loyalty.
- A fast-paced, fun, and supportive culture focused on:
- Movement & growth
- Fostering success
- Celebrating wins
- Our customer-first culture ensures we stay a step ahead of the competition.
Inclusion, Diversity & Belonging
At JET, your individuality, background, and perspective belong here. We’re dedicated to creating an inclusive workplace that celebrates differences and empowers everyone to bring their authentic selves.
Want to feel the culture?
- Check out our careers site—featuring employee stories, podcasts,-blogs, and more.
- See what makes JET special and apply today!
Ready to take your seat? Apply now!
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