Just Eat Takeaway.com
Operational Governance Lead
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Operational Governance Lead
Operational Governance Lead
Department: InfoSec Location: London (3 days on-site) Contract: Full-time
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience—whether it’s a Friday-night feast, a post-gym meal, or a grocery run. Our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery, and convenience partners worldwide.
About the Role
JET’s Information Security (InfoSec) organisation protects a technology-led, cloud-native platform serving millions of customers across multiple markets. The Security Governance function sets the standards that keep a large, cloud-native technology organisation secure and compliant.
As the Operational Governance Lead, you will:
- Own the operational delivery of JET’s governance framework.
- Maintain policies and controls, run assurance processes, and embed security requirements into engineering and product delivery.
- Act as the day-to-day connective tissue between:
- L1 Engineering
- L2 Risk and Compliance
- L3 Audit
- Ensure control evidence flows smoothly and exceptions are resolved effectively.
Key Responsibilities
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Maintain and operationalise JET’s:
- Security governance documentation
- Policies and standards
- Control models Keeping them aligned with JET’s risk appetite and frameworks (e.g., NIST CSF and ISO 27001).
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Run governance forums and working groups, ensuring:
- Decisions are documented.
- Trends are tracked.
- Communication with:
- Engineering
- Risk
- Compliance teams remains timely and effective.
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Coordinate:
- Evidence gathering across L1 (engineering) and L2 (risk & compliance).
- Support audit cycles, maintaining a clear, accountable control registry.
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Draft and refine technical security standards for:
- Cloud platforms (AWS/GCP)
- CI/CD pipelines
- Third-party integrations Working with Engineering Leads to embed these into delivery workflows.
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Track and manage:
- Exceptions and remediation plans with technical owners.
- Escalate risks where necessary.
- Maintain visibility across the Three Lines of Defence (ToLD).
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Build and maintain KPI/KRI dashboards that provide:
- Clear, accurate visibility of:
- Control health
- Compliance posture
- Clear, accurate visibility of:
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Serve as decision-making reference for leadership.
Who You Are
You’ll bring:
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Expertise in Information Security Governance, Risk, & Compliance (GRC) within a:
- Technology-led or cloud-first organisation.
- Proven experience in operating governance frameworks at scale, aligning speed and compliance.
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Familiarity with security frameworks and controls:
- NIST CSF, ISO 27001.
- Practical application in cloud infrastructure, microservices, CI/CD, DevOps.
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Proven ability to coordinate cross-functionally, translating:
- Audit and compliance requirements into actionable engineering tasks.
- Avoid creating undue friction or overburdening teams.
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Core communication skills to explain:
- Governance requirements to:
- Technical engineers
- Non-technical stakeholders (risk/database teams, and leadership)
- Governance requirements to:
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Organisational and delivery strengths:
- Manage multiple governance workstreams.
- Drive remediation from assignment to clear closure.
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Data and technology fluency:
- Design dashboards.
- Analyse control data.
- Surface insights to guide leadership decisions.
Who We Are
Our teams work with ambition, impact, and connection. Working together with the best-known brands, we drive international scaling in a thrilling environment.
At Just Eat Takeaway.com, we’re not just about strategy. Success is measured by wins from our customers’ choices. When they pick us, they choose excellence.
Through our values and behaviours, the JET Customer League empowers every decision—big or small. We need to deliver brilliance consistently, to earn trust from customers, again and again.
Our culture is:
- Dynamic
- Supportive
- Growth-focused
- Built on teamwork and celebration
Inclusion | Diversity | Belonging
At Just Eat Takeaway, creativity and achievement come in all forms. Join a company that values diversity, encourages a community where everyone belongs, and celebrates the richness of different perspectives.
Other JET Delights
Want to learn more about being part of #JustEatLife? Explore:
- People stories
- Cultural themes
- Blogs and podcasts
Your next career move starts now.
#LI-CA1
Just Eat Takeaway.com serves over 60 million active users across 24 countries from our offices and engineering hubs, ranging from the vibrant streets of Amsterdam to the sunny shores of Auckland. We’re a global food-tech company—connecting people to food they love 🚀.
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