Operational Manager

While the two projects have different eligibility criteria and funder requirements, they are strongly aligned in their shared aim of supporting people to rebuild their lives through stable accommodation, meaningful activity and increased independence. Both projects provide accommodation in shared houses across the city, with staff providing support for clients at the houses and from our office location. As Operational Manager, you will ensure both services operate safely and effectively, meet their respective targets, and work collaboratively to create clear pathways for clients progressing through recovery, housing and employment.

Key Responsibilities:

• To maintain a clear understanding of the purpose, ethos and operational requirements of both services, ensuring their objectives and outcomes are met.
• To be responsible for the recruitment and management of staff, including supervision, appraisals, training and development.
• To liaise with statutory and voluntary organisations, referring as appropriate to other specialist services.
• To effectively manage referrals into the services and ensure move-on within service timelines to achieve service outcomes.
• Ensure suitable and sufficient risk assessments are in place for service activities, properties, client needs, lone working, staff wellbeing and operational risks.
• Monitor health and safety performance, including accidents, incidents, near misses, violence and aggression, safeguarding concerns and compliance actions.

Person Specification:

To be successful in the role of Operational Manager you will need to have great communication skills and be committed to the values of BHT Sussex. Some of the key skills and experience you will need to bring with you include:

• A relevant professional background in one or more of the following fields: addiction and recovery, homelessness, social care, complex needs.
• Experience of providing effective line management and team supervision and support.
• Knowledge of Psychologically Informed Practice and providing Trauma Informed Care.
• Ability to plan work, work independently, prioritise competing demands and manage challenges well.
• Experience of effective joint working with voluntary and statutory organisations.

In return:

In recognition of our commitment to staff, BHT Sussex has been awarded Gold Accreditation from Investors in People. We are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.

You will also receive a fantastic benefits package including:

• 5.5% stakeholder pension scheme and life assurance scheme
• Medical cash plan with BHSF
• Access to BHT Sussex’s Learning & Development platform
• Free and confidential employee assistance helpline for both personal and work-related concerns
• Cycle-to-work scheme
• Free new starter 28-day Network Saver Brighton bus pass (subject to eligibility criteria)
• Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata
• The opportunity to participate in well-being and fundraising activities throughout the year

BHT Sussex is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace. As an employer we are committed to promoting and supporting our people’s social, physical and psychological health at work. Please let us know if you require any special arrangements or reasonable adjustments if called for interview. BHT Sussex welcomes applications from individuals with lived experience.

BHT Sussex reserves the right to close this vacancy early if we receive sufficient applicants for the role. Therefore, if you are interested, please submit your application as early as possible.

An Enhanced DBS Check (Disclosure and Barring Service) is required on all successful applicants as a condition of employment for this post.