Searchstone Ltd
Operational Performance Manager
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Operational Performance Manager – Up to £60K + Bonus
Location: Hybrid | Central London Type: Permanent Competitive Salary + Excellent Benefits
We’re partnering with a leading UK infrastructure programme and are seeking an experienced Operational Performance Manager to drive operational excellence across a complex, national delivery programme.
This is an exciting opportunity for a dynamic leader to improve operational performance, strike supplier excellence, and ensure critical programme targets are met.
About the Role
You’ll play a strategic pivot role in optimising performance, managing supplier delivery, and driving continuous improvements—keeping the programme on track to deliver tangible results.
Key Responsibilities
- End-to-end operational oversight: Manage performance across the full delivery lifecycle
- Supplier & contractor accountability: Hold teams to KPIs and SLAs, ensuring accountability
- Recovery & backlog initiatives: Lead efforts to resolve delays and reduce operational bottlenecks
- Risk & escalation management: Proactively identify and mitigate risks to on-time delivery
- Data-driven decision-making: Leverage operational insights to shape performance improvements
- Cross-functional collaboration: Work closely with teams to implement streamlined processes
- Stakeholder reporting: Present actionable metrics and recovery plans to senior leadership
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What We’re Looking For
✅ Essential Experience
- Proven track record in operational performance management within utilities, infrastructure, or service delivery
- Strong supplier and contractor management—contractual, commercial, and delivery-focused
- Deep understanding of KPIs, operational SLAs, and performance metrics
- Experience leading operational recovery plans or backlog reduction
- Exceptional analytical skills with a knack for turning data into actionable strategies
- Stakeholder influence – ability to drive change in complex, regulated environments
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✅ Must-Have Skills
- Problem-solving mindset with a focus on scalable solutions
- NEC contract experience (preferred, but not mandatory)
- Power BI or similar reporting proficiency (desirable)
- Proficient in risk analysis and management frameworks
✅ Industry Exposure (Ideal but Not Mandatory)
- Utilities, energy, or smart metering knowledge (highly valued)
- Experience in highly regulated sectors
Why Join Us?
We’re looking for an operational leader who knows how to build high-performing teams, resolve critical challenges, and deliver real-world impact—whether you’re rocking regretted delays, supplier disputes, or performance vacuums.
If you’re passionate about driving operational excellence and armed with the right expertise, we’d love to chat. Apply now or reach out confidentially for a discussion.
Competitive salary up to £60K + performance bonus. Hybrid model with excellent benefits.
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