Lloyd's
Operational Resilience Manager - 12 month FTC / Secondment
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Market Operational Resilience Manager (12 Month FTC / Secondment)
Lloyd’s – the world’s leading insurance and reinsurance marketplace
Building a braver future – together.
About Lloyd’s
Lloyd’s is the world’s leading insurance and reinsurance marketplace. We combine the collective intelligence and expertise of the market’s brightest minds, enabling tangible progress despite risks.
Guided by our shared values:
- We are brave
- We are stronger together
- We do the right thing
At Lloyd’s, you’ll be part of shaping a future that is more sustainable, resilient, and inclusive.
The Role
We’re seeking a Market Operational Resilience Manager for a 12-month Fixed-Term Contract / Secondment to drive strengthening of resilience across the Lloyd’s market.
Impact: Your work will directly influence how risk is understood, assessed, and mitigated—helping make the market more resilient today, and evolving it for tomorrow.
What You’ll Be Doing
You’ll collaborate with our Market Governance, Risk and Resilience team, turning insights into actionable impact:
- Review and assess operational and cyber resilience submissions from managing agents
- Identify strengths, gaps, and emerging risks across the market
- Provide clear, evidence-based recommendations on necessary oversight
- Shape and deliver Senior Governance body reporting strategically
- Lead or support market stakeholder conversations to gauge resilience deep diving
- Contribute to global initiatives, including scenario exercises and market-wide resilience surveys
- Foster strong cross-organisational relationships between Market & Operations teams for cohesive oversight
- Support analysis and remediation planning for emerging risk events
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What You’ll Bring
We seek people who think clearly, communicate openly, and act with integrity, with the drive to shape resilience norms in the market.
Experience Needed
- A proven background in operational and/or cyber resilience
- Experience working with risk governance, regulatory frameworks, or policy forms
- Confidence challenging senior stakeholders and advocating measured analysis
- Ability to parse complexity and distill into actionable recommendations for executives
Core Knowledge Areas
- Familiarity with resilience frameworks and best practices (e.g., ISO/BS25999, Cyber Essentials)
- Insight into insurance/reinsurance sector risks
- Understanding of market governance and regulatory expectations (e.g., PRA, FEMA standards)
Key Skills & Mindset
- Active listening & curiosity – drilling down to root causes effectively
- Influence & collaboration – spanning technical, operational, and strategic audiences
- Disciplined decision-making – balancing trade-offs and committing to decisions
- Adaptability – switching approach based on stakeholder needs and scenario context
Somewhat ironically, the thing most people get right is their genuine curiosity—asking “How can we do this better?”
What You’ll Get
Lloyd’s is reorganising to better reflect the markets we serve: opening doors for people to do meaningful work in an environment that supports their growth.
Career & Voice
- A role where your insights are valued
- Exposure to senior stakeholders across the central Lloyd’s market
- Unmatched opportunities to shape resilience thinking globally
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Culture & Ethos
- An open, integrity-driven culture built on accountability, focus, courage, and empowerment
- Support for continuous professional development
Wellbeing & Flexibility
Lloyd’s prioritises a sustainable work–life balance, offering a hybrid model (office + home) tailored to varying needs. Additional benefits include:
- Generous pension and high-impact healthcare & wellbeing support
- Flexible spend allowance for well-being, professional development, discounts at major retailers or cyclical transport
- Employee recognition scheme
- Support structures, including mentoring, facilitation for remote/hybrid adjustments, employee associations, and voluntary programmes
Diversity & Belonging
Commitment to inclusion and accessibility:
- Workplace adjustments encouraged openly
- Diversity and inclusion training, alongside employee networks
- Opportunities to give back via volunteering, career development funding
- All roles attract fair pay+ and dedicated consultation during hiring processes
Throughout, we embed engagement opportunities to raise concerns or procure support at any stage.
What Lloyd’s Means Together
Part of a dynamic team powering global risk solidarity—making operations more adaptive, transparent, security-first—and helping clients worldwide via responsive, creative insurance solutions.
To learn more, visit lloyds.com and discover how we ’build resilience for a braver world’.
Applications and adjustments inquiries at Cleartalents link. (Direct link access necessary but non-binding for meddelling.)
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