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Operational Resilience Manager
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
Operational Resilience Manager
The Operational Resilience Manager will report to the Head of Operational Resilience and will play an important role in managing delivery of agreed Operational Resilience activities across Haleon.
The role will support the implementation of the Operational Resilience Framework by coordinating workstreams, managing actions, tracking progress, supporting governance and helping ensure that resilience activity is delivered in a structured and consistent way.
This is a practical delivery management role. It will work closely with business continuity, crisis management, digital and technology, cyber, QSC, supply chain, procurement, physical security and other functional stakeholders to support delivery of the Operational Resilience programme.
The role will help translate agreed priorities into clear plans, actions, reporting and follow-up, ensuring that risks, issues and dependencies are visible and appropriately escalated.
Key Responsibilities
Programme Delivery and Coordination
- Provide subject matter expertise, across the whole lifecycle of Operational Resilience, to internal stakeholders
- Manage agreed Operational Resilience workstreams and delivery activity.
- Coordinate actions, milestones, dependencies, risks and issues across relevant teams and stakeholders.
- Maintain delivery plans, action logs, trackers and progress updates for projects, programmes and live events
- Support the implementation roadmap for Operational Resilience uplift activity.
- Ensure delivery activity is structured, practical and aligned to agreed priorities.
- Identify delivery blockers, ownership gaps or overdue actions and escalate where appropriate.
- Support preparation of updates for the Head of Operational Resilience and relevant governance forums.
Governance and Reporting Support
- Support Operational Resilience governance activity, including meeting preparation, action tracking and follow-up.
- Prepare draft agendas, governance packs, progress updates and reporting materials.
- Coordinate input from business and functional stakeholders for governance meetings.
- Track decisions, actions, risks and issues arising from governance forums.
- Support regular reporting on Operational Resilience activity, progress, risks and improvement actions.
- Help ensure reporting is concise, evidence-based and focused on progress, risk and areas needing attention.
Business Continuity Management Support
- Coordinate agreed business continuity activity across relevant functions, markets and sites.
- Support the review and improvement of business continuity plans, evidence and testing records.
- Track business continuity actions, gaps, review dates and improvement activity.
- Support the development and maintenance of practical templates, guidance and briefing materials.
- Work with plan owners and functional teams to improve the consistency, usability and quality of continuity planning.
- Support and deliver training and awareness activities relating to business continuity expectations
- Prepare and facilitate exercises and other validation activities
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Critical Business Services (CBS) and Dependency Activity
- Coordinate activity linked to Critical Business Services, outcome and dependency mapping, impact assessments and recovery planning.
- Track actions and information requests relating to CBS and resilience planning.
- Support engagement with relevant teams to gather inputs on dependencies, recovery arrangements and resilience gaps.
- Help maintain visibility of CBS-related actions, owners, due dates and progress.
- Support the development of practical materials that help connect CBS activity to resilience planning, crisis response and business continuity.
Crisis Management Readiness and Exercises
- Coordinate agreed crisis management readiness activity.
- Support planning and delivery of crisis management exercises, workshops and training activity.
- Prepare supporting materials, participant information, exercise records and action trackers.
- Capture lessons identified from exercises and support follow-up through to closure.
- Maintain crisis management documentation, exercise records and supporting materials.
- Support improvements to crisis management plans, Gold Crisis Support Team materials, playbooks and escalation arrangements.
- Support live event readiness and response activities, including long term thematic taskforces
Gold Crisis Support Team Support
- Support ongoing development and maintenance of Gold Crisis Support Team materials.
- Maintain role descriptions, contact lists, activation materials, operating procedures and supporting documents.
- Coordinate readiness checks, training records, exercise outputs and improvement actions.
- Train CST members and support ongoing skills development for the CST team
- Ensure Gold CST materials are maintained in a controlled and accessible document set.
- Track actions and feedback relating to Gold CST readiness and escalate gaps where required.
Training, Awareness and Community Support
- Maintain Community of Practice and Sharepoint materials and content
- Coordinate agreed Operational Resilience training activity.
- Support preparation and maintenance of training materials, guidance and awareness content.
- Manage training logistics, attendance records, feedback collection and follow-up actions.
- Support the Operational Resilience Community of Good Practice.
- Coordinate community sessions, updates, learning events, case studies and knowledge-sharing activity.
- Use AI tools, Microsoft Teams, SharePoint and Viva Engage to support engagement and access to materials.
- Capture themes, feedback and improvement opportunities from training and community activity.
Assurance and Continuous Improvement Support
- Support assurance activity, reviews, validation exercises and corrective action tracking.
- Maintain visibility of assurance findings, improvement actions, owners, due dates and progress.
- Coordinate follow-up with action owners to support closure of agreed actions.
- Help identify recurring themes, overdue actions or areas where additional support may be needed.
- Support continuous improvement of Operational Resilience tools, templates, reporting and ways of working.
Data, Documentation and Microsoft Tooling
- Use Microsoft 365 tools to support delivery management, collaboration, reporting and stakeholder engagement.
- Maintain effective use of all tools including SharePoint, Teams, Planner, Excel, PowerPoint, Forms, Power BI, Copilot and Viva Engage.
- Support a clear single source of truth for Operational Resilience materials.
- Work with the Analyst to ensure trackers, dashboards, repositories and evidence packs are accurate and current.
- Use data and reporting to improve visibility of delivery progress, action closure and resilience improvement activity.
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Stakeholder Coordination
- Maintain effective working relationships across functions, markets, sites and capability owners
- Coordinate input from stakeholders across business continuity, crisis management, technology, cyber, QSC, supply chain, procurement and physical security.
- Act as a practical point of contact for Operational Resilience delivery activity.
- Support stakeholders in understanding agreed actions, timelines and evidence requirements.
- Escalate unresolved issues, delays or delivery risks where required.
Experience And Qualifications
- Experience in operational resilience, business continuity, crisis management, enterprise risk, programme delivery, security, supply chain resilience or a related discipline.
- Relevant Qualifications (e.g. BCI, DRI) and familiarity with industry standards (e.g. ISO22301) considered a benefit
- Proficiency with AI tools
- Experience managing workstreams, stakeholders, actions, risks, issues and dependencies. Programme management skills (e.g. PRINCE2) considered a benefit.
- Experience supporting governance forums, reporting packs and action tracking.
- Excellent technical understanding of business continuity, crisis response, incident management and organisational resilience principles.
- Experience supporting exercises, workshops, training or crisis simulations.
- Experience in preparing risk-based resilience and response to live incidents
- Strong working knowledge of Microsoft 365 tools, including Teams, SharePoint, Excel, PowerPoint, Planner, Forms and Viva Engage.
- Experience with Power BI or other dashboard / reporting tools would be beneficial.
- Strong written communication skills and ability to prepare clear updates, summaries and governance materials.
- Confident and experienced in delivering training to practitioners and non-expert audiences.
Job Posting End Date
2026-07-31
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
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