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Operational Resilience Manager
Operational Resilience Manager
About Atrium
In a world of constant change, you need an insurer who has stood the test of time. Our reputation is built on consistency, expertise, and a client-first approach.
We manage Syndicate 609—one of the oldest syndicates at Lloyd’s—alongside Syndicate 2026, which launched in January. Our heritage stems back to the 1930s, reflecting our underwriting discipline, relationship depth, and adaptability to the evolving insurance marketplace.
We’re all in it together at Atrium
We’re committed to fostering an environment where people can learn, grow, and pursue their passions. Our culture encourages staff to feel confident in making decisions—regardless of their career stage—ensuring they engage in work they’re proud of and a meaningful role in the business’s success.
*[Learn more about our mission](https:// → About Us
Role: Operational Resilience Manager
An experienced professional with a Lloyd’s/Insurance sector background is required. This is a strategically critical position, demanding expertise in resilience disciplines, including:
- Business continuity & disaster recovery
- Incident management & cyber resilience
- Third-party/outsourcing risk
- Operational risk management
Key Responsibilities
Core Role
Lead and co-ordinate the strengthening of Atrium’s operational resilience framework, integrating third-party risk, business continuity, IT/cyber resilience, disaster recovery, and AI initiatives—while managing Business Impact Assessments (BIAs).
Enhance the organisation’s:
- Preparedness
- Incident response
- Recovery capabilities
Key Accountabilities
- Unify all Operational Resilience workstreams, ensuring cross-functional alignment between business continuity, IT risk, governance, disaster recovery, and third-party oversight.
- Conduct annual oversight of Atrium’s BIA, progressing critical processes/services into resilience Playbooks.
- Oversee KPID (Key Person Identification), mapping Important Business Services (processes, tech, third-parties, data, etc.).
- Maintain the resilience framework and documentation—ensuring compliance with regulation and governance standards.
- Plan and execute scenario testing, defining objectives, organising stakeholder engagement, and driving actionable remediation.
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- Analyse vulnerabilities and control gaps across all resilience disciplines, proactively identifying interdependencies/risks.
- Develop clear governance structures, ensuring:
- Defined roles/responsibilities
- Effective escalation pathways
- Seamless reporting lines
- Chair Operational Resilience forums, producing boards/management-ready documents (papers, dashboards, and updates).
- Monitor and report on resilience actions, embedding lessons learned from incidents, tests, and audits into measurable improvements.
- Embed resilience-centric practices into day-to-day operations—supporting playbook management and informing third-party change controls.
- Collaborate with Head of Procurement/Operations Resilience on resilience-focused initiatives.
Required Skills & Experience
Essential Qualifications
- Operational Resilience expertise in regulated financial services (preferably Lloyd’s or Insurance) with a focus on PRA (Prudential Regulation Authority) guidance:
- Familiarity with Third-Party Risk Management (TPRM) Frameworks and SS1/21 regulatory expectations
- Understanding of emerging PRA policy statements.
- Proven multi-discipline coordination in areas including:
- Business Continuity, Disaster Recovery, Incident Management
- Cyber/IT Resilience & Operational Risk
- Experience in designing and executing scenario tests:
- Facilitate exercises and engage stakeholders
- Turn resilience findings into actionable plans.
- Governance proficiency—knowledge of committees and Board-level frameworks.
- Skills in vulnerability/spotting interdependencies and proposing mitigation strategies.
- Strong influence over senior stakeholders through stakeholder management.
- Analytical and organisational agility, with the ability to:
- Manage concurrent projects
- Work under pressure while ensuring deadlines are met.
- Robust reporting/communication skills, adept at producing:
- Clear, Board-ready documents
- Concise dashboards and persuasive presentations.
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Benefits & Culture
Flexible Working
Atrium supports hybrid and flexible work arrangements, recognising the need for individual work-life harmony.
Commitment to Diversity & Inclusion
We are an equal opportunities employer, with a stringent commitment to Diversity, Equity, and Inclusion (DE&I). Examples of non-discrimination include but are not limited to:
- Age, disability, education credentials
- Gender reassignment & civil partnership
- Race, religion, and belief
- Socio-economic background
Support for applicants requiring accommodations during the recruitment process is enthusiastically provided—please contact us if needed.
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