Evolution Growth Partners
Operational Resilience Manager
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Operational Resilience Manager
Leading UK Clearing Bank | London (Hybrid, 3 days in office) | £75,000–£85,000
One of only six UK clearing banks with direct access to the country’s payment systems, we combine modern, cloud-native technology with secure, API-driven banking solutions. Our work shapes the future of business finance—fast, compliant, and built for growth.
About the Role
This high-impact, senior position reports directly to the COO. The Operational Resilience Manager will lead the maintenance and continuous enhancement of our Operational Resilience Framework and Business Continuity Management (BCM), interpreting regulatory expectations into practical outcomes across the organisation.
You’ll oversee a direct report specialising in BCP deliverables, collaborating closely with stakeholders in Operations, Technology, Risk & Compliance, and Internal Audit to embed resilience by design—keeping the business always ready for disruption.
Key Responsibilities
- Lead and evolve the Operational Resilience capability, including:
- Identification of Important Business Services (IBS) and Impact Tolerances
- End-to-end mapping, scenario testing, and embedding lessons learned
- Own the Business Continuity Plan, ensuring alignment with regulatory expectations and resilient incident response procedures
- Support incident and issue management, including:
- Root cause analysis
- Regulatory impact assessment
- Timely remediation
- Assess and manage the resilience of critical third-party dependencies and supply chains, including exit and contingency strategies
- Drive continuous improvement in resilience control maturity, translating vulnerabilities into actionable remediation plans
- Collaborate with second and third-line functions for alignment, gap closure, and assurance
- Ensure resilience is integrated into change and transformation initiatives from the outset
- Own regulatory reporting processes, such as the annual Board-approved Operational Resilience Self-Assessment, ensuring accuracy, timeliness, and audit readiness
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Requirements
- Proven leadership experience in operational risk or resilience within banking or financial services
- Strong grasp of UK regulatory frameworks, including:
- PRA/FCA Operational Resilience policies
- FSCS (Financial Services Compensation Scheme)
- PSR (Payment Systems Regulator)
- Excellent communication and stakeholder management skills, capable of influencing across all levels
- Strategic thinking paired with operational discipline—comfortable working autonomously and proactively
- Resilience, adaptability, and ability to thrive in a fast-evolving environment
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Benefits
- 25 days’ annual leave (plus Bank Holidays, increasing with service) + birthday leave
- Enhanced pension (up to 20% salary sacrifice)
- Private Medical Insurance for you and your family
- Life assurance (4x salary) and Critical Illness Insurance
- Personal Benefits Allowance for salary sacrifice benefits
- Comprehensive healthcare and wellness programme
- Peer-to-peer recognition with monthly awards
- Clear performance development framework
Commitment to equality, diversity, and inclusion: All qualified applicants will be considered without bias—regardless of race, colour, age, disability, religion, sex, sexual orientation, gender identity, or national origin.
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