Monzo
Operational Risk Manager
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Operational Risk Manager â Risk & Compliance Team
About the Role
Weâre on a mission to make money work for everyone, disrupting traditional banking and evolving beyond prepaid cards to offer personal and business bank accounts, joint accounts, youth accounts, kidsâ accounts, credit cards, savings, investment options, pensions, and much more.
Our Operational Risk team is seeking an Operational Risk Manager to strengthen Monzoâs risk management framework, focusing on operational resilience, financial processes, wealth products, and regulatory compliance. As a second line of defence, youâll advancements in product innovation while ensuring structural controlsâall while supporting our bold mission to reshape banking.
đ Location: London or Remote (UK) đ° Salary: ÂŁ59,500 â ÂŁ74,000 + performance-linked incentives + benefits
Why This Matters
We donât just want to sell productsâwe want to solve problems, reduce financial barriers, and champion risk awareness across the organisation. Youâll be instrumental in embedding a strong risk culture so everyone at Monzo, from developers to collaborate while tackling high-stakes challenges.
Key Responsibilities
Youâll play a pivotal role in partnering across Monzo to:
- Support the execution and scaling of Monzoâs risk framework, including the Risk and Control Self-Assessment and second-line oversight
- Collaborate closely with Finance and Wealth/Investment teams to embed risk practices and launch products
- Analyse and manage operational risk incidents, working with business units to develop solutions and controls
- Conduct in-depth operational risk reviews, comparing technology, regulatory compliance, and risk exposure to oversight committees
- Assess changes to processes and new regulations, ensuring they align with Monzoâs evolving risk profile
- Develop insights from data (operational incidents, losses, and external risks) to identify threats and trends
- Champion risk culture, breaking down complex concepts into practical guidance for technical and non-technical teams
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Who Weâre Looking For
Youâll thrive if you match the following skills and experience:
- Experience in a second line of defence role in traditional banking, financial services, or risk consultancy
- Deep understanding of operational risk regulations, including operational resilience frameworks
- Wealth and investment product expertise to support Monzoâs expanding financial services
- Essential knowledge of financial operational processes and change management
- Extensive experience doing risk oversight, providing challenge to first-line teams, and reporting to senior stakeholders
- Strong ability to analyse data, detect trends, and spot systemic risks
- Highly comfortable in fast-moving environments, balancing independence with pace
- Big-picture thinkers with detail awarenessâhands-on problem solvers who execute well under ambiguity
- Doers who are inquisitive, collaborative, and proactive in driving continuous improvement
- Passionate about Monzoâs missionâusing modern technology to create fair, accessible banking for all
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What Youâll Get
Compensation & Incentives
- ÂŁ59,500 â ÂŁ74,000 base pay + performance-based incentive awards
Workplace & Work-life
- Flexible work policiesâyou decide when to work, so long as the job gets done
- Remote option with UK-based working (frequent ad hoc London sessions)
- Home office setup (MacBooks for everyone + support packages for fully remote workers)
Development & Benefits
- ÂŁ1,000 annual learning budget (books, courses, conferences)
- Extensive benefits including:
- Competitive salary and bonus schemes
- Mental health support
- Generous parental leave policies
- Healthcare and life assurance coverage
Our Commitment to You
Monzo embraces diversity and inclusion, actively supporting all employees. Equal opportunities extend to age, ethnicity, religion, sex, disability, career stage, neurodivergence, national origin, sexual orientation, gender identity, parental status, or veteran status.
â°ď¸ Most closed roles close once enough applications receive evaluation. Apply early! Explore more on Monzoâs AI hiring guidelines to help prepare.
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