Monzo
Operational Risk Manager

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Operational Risk Manager
Operational Risk Manager â Monzo
đ About Monzo
Weâre on a mission to make money work for everyone. Waving goodbye to traditional banking, Monzo started with a prepaid card but has grown significantly over the past decade in the UK. Now we offer:
- Personal and business bank accounts
- Joint accounts
- Accounts for 16-17-year-olds
- A free kids account
- Credit cards
- Savings, investments, and pension consolidation
With features like our Hot Coral card and Get Paid Early, combined with award-winning customer service and financial education initiatives, weâve created magical customer experiences.
Weâre not just selling productsâweâre here to solve problems and change lives through modern banking technology â¤ď¸.
About the Role
Monzoâs Operational Risk team is growing, and weâre looking for a second line of defence Operational Risk Manager to join our Risk & Compliance team.
In this role, youâll work to:
- Support the business in rolling out and embedding Monzoâs risk management framework.
- Focus on operational resilience, financial processes, investment/wealth products, and regulatory complianceâincluding the Internal Capital Adequacy Assessment Process (ICAAP).
- Balance regulation with Monzoâs agile "test and learn" approach to product launches.
- Build, monitor, and challenge the operational risk framework, including oversight of first line teams and risk event investigations.
- Partner with product, risk, and compliance teams to embed robust risk practicesâespecially in Finance and Wealth/Investment areas.
- Assess and report on operational risk via technology adoption, regulatory changes, and data-driven trends.
- Drive a culture of risk awareness across the organisation, making risk accessible and actionable.
Key Responsibilities
Youâll play a critical role in:
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- Framework implementation & oversight:
- Manage the risk self-assessment process and second line monitoring.
- Product development support:
- Embed risk and control governance in new financial products, particularly in Finance and Investment teams.
- Incident & event management:
- Investigate operational risk events, partner with teams to mitigate risks and implement controls.
- Comprehensive risk reviews:
- Conduct in-depth reviews of business areasâfocusing on technological adoption, regulatory compliance, and operational risk reporting to oversight committees.
- Process change oversight:
- Review and assess operational changes for risk impact analyses.
- Data-driven insights:
- Analyse operational risk data (incidents, events, external risks) to identify trends and emerging risks.
- Risk culture champion:
- Share best practices in accessible ways and build a culture where risk is meaningful for everyone.
What Youâll Bring
Weâd love to hear from you if you have:
â Previous experience in a second line of defence roleâwhether in banking, financial services, or risk consultancy.
â Regulatory knowledge of:
- Operational risk frameworks
- Operational resilience requirements (applicable to regulated banks)
â Expertise in:
- Wealth & investment products/services, including controls.
- Finance operational processes (e.g., reporting, transactions, audit-detail).
â Hands-on experience in:
- Risk oversight, challenging First Line teams (including senior stakeholders).
- Data analysis of risk patterns, and presenting insights to oversight committees.
â Soft skills that fit our fast-moving culture:
đš A comfort working in a dynamic environment where priorities evolve daily. đš Practical leadershipâstrong influencer, great at execution with attention to detail. đš Curious and solution-focused, with an ability to ask insightful questions. đš Ownership-driven, adaptive, and able to act fast. đš Motivated by Monzoâs missionâhelping reimagine banking for millions.


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Why Join Us?
đź Competitive Package:
- Salary: ÂŁ59,500 - ÂŁ74,000 per annum + performance-based incentive awards. đ Flexibility & Location:
- Can be based in Monzoâs London office or fully remote (working from anywhere in the UK).
- Ad hoc visits to London. Full trust in work-life balanceâhourly flexibility. đ Remote workspace support:
- All staff receive MacBooks.
- Work-from-home (WFH) setup covered for remote workers, including additional WFH support. đ Career growth funds:
- ÂŁ1,000 annual learning budget for courses, books, and conferences. đĄ Impact with purpose:
- Join a company where money works for everyone.
Equal Opportunities & Inclusion
⨠Journey first: Monzo is rebuilding banking as a movementâfor all people. Inclusivity is paramount: đ Diversity and Inclusion Report & Gender Pay Gap Report (2025) reflect our commitments. đ Diverse talent: Weâre proud to prioritise D&I, offering support for growth for everyone.
Monzo is an equal opportunity employerâwe celebrate diversity in:
- Age
- Ethnicity
- Religion
- Sex & gender identity
- Sexual orientation & family status
- National origin & neurodiversity/disabilities
- Veteran status
đ Preferred name policy: If you have a preferred name, please use it when applying.
đ Next steps
This role may close once we receive adequate applications. Apply today to avoid missing out.
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