interactive investor
Operational Risk Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Operational Risk Manager
Location: Manchester
Salary From: £50,000
Who we are:
interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 500,000 customers.
For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.
We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.
Purpose of the role:
The Operations Risk Manager is responsible for leading the first line (1B) Operational Risk framework across Operations, ensuring risks are proactively identified, assessed, challenged and mitigated before they impact customers or the business.
The role provides independent oversight and challenge to customer service and operational teams, driving strong risk ownership, robust root cause analysis, effective control design and continuous improvement.
Working across Customer Service and Operational teams, the Operations Risk Manager will ensure regulatory obligations are met, customer outcomes remain at the centre of decision making, and lessons learned are embedded to reduce repeat failures.
Key Responsibilities
Operational Risk Management
- Lead the Operational Risk framework across Customer Service and Operations.
- Identify emerging operational risks through analysis of incidents, complaints, quality assurance, customer outcomes, audit findings and operational MI.
- Maintain and continuously improve the Operations Risk Register.
- Facilitate risk assessments and ensure risks are appropriately evaluated, documented and owned.
- Challenge operational teams to ensure risks are understood and effectively managed.
Incident Management & Root Cause Analysis
- Oversee the management of operational incidents and regulatory breaches.
- Ensure robust Root Cause Analysis is completed for significant events.
- Challenge corrective actions to ensure they address underlying causes rather than symptoms.
- Monitor completion of actions and escalate overdue or ineffective remediation.
- Identify repeat themes and systemic control weaknesses.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Controls & Assurance
- Support the development and maintenance of the Operational Control Framework.
- Review the effectiveness of key controls across Operations.
- Facilitate Risk & Control Self Assessments (RCSAs).
- Identify control gaps and recommend improvements.
- Monitor control performance through Key Risk Indicators (KRIs) and assurance activity.
Governance & Oversight
- Produce insightful Operational Risk MI for governance forums.
- Prepare papers for Operational Risk Committees and Executive governance.
- Monitor regulatory breaches and ensure appropriate escalation.
- Coordinate responses to internal and external audit findings.
- Track audit actions through to completion.
Customer Outcomes
- Analyse complaints, customer feedback, quality assurance results and customer outcome testing to identify operational risks.
- Ensure customer harm is identified early and appropriately mitigated.
- Support the embedding of Consumer Duty principles across Operations.
- Work closely with Quality Assurance and Customer Outcomes teams to identify emerging trends.
Continuous Improvement
- Drive improvements that strengthen operational resilience and reduce repeat incidents.
- Use data and insight to identify opportunities to simplify processes and improve controls.
- Promote a proactive risk culture where operational teams own and manage risk effectively.
- Support major change initiatives by assessing operational risk and control impacts.
Skills and experience
Essential
- Experience within Operational Risk, Risk & Controls, Governance or Operations Management.
- Strong understanding of operational risk frameworks and control environments.
- Experience conducting Root Cause Analysis.
- Ability to analyse complex operational data and identify meaningful trends.
- Experience producing high-quality management information and executive reporting.
- Excellent stakeholder management and influencing skills.
- Strong communication skills with the ability to challenge constructively.
- Ability to prioritise competing risks in a fast-paced operational environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Knowledge of FCA regulation including Consumer Duty, DISP and CASS.
- Experience facilitating RCSAs.
- Understanding of Quality Assurance and Customer Outcomes frameworks.
- Experience supporting internal or external audits.
Key Competencies
- Analytical thinking
- Commercial judgement
- Curiosity
- Decision making
- Influencing and challenge
- Collaboration
- Continuous improvement
- Risk awareness
- Customer focus
- Resilience
Success Measures
- Reduction in repeat operational incidents.
- Timely completion of Root Cause Analysis and corrective actions.
- Improved control effectiveness across Operations.
- Reduced regulatory breaches.
- Positive audit outcomes.
- High quality and actionable Operational Risk MI.
- Improved visibility of emerging operational risks.
- Strong stakeholder engagement and first-line risk ownership.
- Demonstrable improvements in customer outcomes through effective risk management.
Benefits
- Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
- Life Assurance and Group Income Protection
- Private Medical Insurance – Provided by Bupa
- 25 Days Annual Leave, plus bank holidays
- Staff Discounts on our investment products
- Personal & Well-being Fund – Supporting your physical and mental wellness
- Retail Discounts – Savings at a wide range of high street and online retailers
- Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle
Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.
interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills