Marston Holdings
Operational Services Administrator
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Operational Services Administrator
Operational Services Administrator
Location: Rochdale, OL11 1RY | Salary: £27,100–£28,200 per annum
About the Role
Looking for a career, not just a job?
Marston Holdings is seeking an Operational Services Administrator to join its Criminal Fines, Liability Orders and Road Traffic team. This fast-paced and rewarding role involves working with various stakeholders to support operational delivery and drive positive outcomes. No prior industry experience is required—full training and ongoing support will be provided.
Key Responsibilities
As an Operational Services Administrator, you’ll ensure smooth and efficient operations by:
- Managing a varied caseload to guide cases through resolution.
- Acting as the key point of contact for:
- Clients
- Enforcement agents
- Internal departments
- Investigating queries, resolving challenges, and proposing practical solutions.
- Coordinating activities with external partners such as:
- Enforcement agents
- Auction houses
- Service providers
- Maintaining accurate case records with up-to-date information.
- Supporting operational performance through strong administration and organisation.
- Collaborating with colleagues to meet team objectives and service standards.
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Working Arrangements
- Fixed shift pattern:
- Option 1: 6:00am–2:00pm
- Option 2: 10:00am–6:00pm
- Occasional Saturday shifts.
Requirements & Skills
We’re looking for someone who is:
- Highly organised, with meticulous attention to detail.
- An excellent communicator, adept at building relationships with diverse stakeholders.
- Confident in managing multiple priorities and meeting tight deadlines.
- Proactive, adaptable, and eager to develop new skills.
- Comfortable working both independently and as part of a team.
- Passionate about delivering exceptional service.
Why Choose Marston Holdings?
More than just administration, this role offers a foundation to build valuable skills in:
- Stakeholder management
- Problem-solving
- Operational coordination
- Case management
With a supportive team and clear career progression, many colleagues advance into specialist, supervisory, or leadership roles—making this an ideal step for long-term growth.
Benefits
- Hybrid working opportunities
- Full training provided
- Clear career progression pathways
- Earnings potential through development and promotion
- Overtime available
- Healthcare Cash Plan
- Discount schemes:
- Retail
- Travel
- Wellbeing
- Life insurance support
- Competitive annual leave (broken down entitlement)
- Enhanced maternity and paternity benefits (subject to eligibility)
- Cycle-to-Work scheme
- Pension contributions
- Access to apprenticeship opportunities
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About Marston Holdings
Marston Holdings is the UK’s leading judicial services group, specialising in technology-enabled solutions. Our range of brands serve local and central government, utilities, and private sector organisations. We pride ourselves on innovation and excellence.
Commitments
All successful applicants will undergo a Disclosure and Barring Service (DBS) check. Employees must keep us updated on any personal changes affecting suitability for the role.
Equal Opportunities Employer
We are proudly committed to equality and diversity. Applications are welcome from all qualified individuals, regardless of:
- Gender identity/expression
- Ethnicity
- Nationality
- Religion/belief
- Age
- Sexual orientation
- Disability
- Any other protected characteristic
INDC (Please submit applications according to available guidelines.)
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