Operational Services Analyst

This is an opportunity to join Ascot Group - one of the world’s preeminent

specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

Job Purpose:

To provide centralised support for the underwriting teams.

Detailed Duties:

• CAPITA / PRO
  • Assisting with the management of our outsourcing contracts, in relation to:
• Risk Capture
  • USM processing
  • Pre-bind Quality Assurance (PBQA)
  • Credit Control
  • Broker Ledger
• PROCEDURES
  • Reviewing, monitoring, improving, updating of procedures/processes and associated procedures manuals.
• TECHNICAL ASSISTANCE / TRAINING
  • Providing technical assistance to teams within Ascot as well as external partners. Providing training on procedures/system to them. Answering queries from them in a timely fashion.
• REPORTS
  • Preparation of operation, performance, statistical reports.
• EXCEPTIONS REPORTS
  • Reviewing and clearing various exceptions. Continually improving exception reports.
• SYSTEMS
  • Suggesting and testing system enhancements.
• RISK CAPTURE QC
  • Performing Risk Capture quality control. Liaising with Capita and underwriting teams. Improving processes and manuals.
• GAAP
  • Reviewing daily movements, liaising with underwriting teams and arranging corrective action where required.
• GAAP WRITE-OFF – SDDs
  • Assisting underwriting teams with delaying/reversing GAAP write-offs by amending SDDs in S2000 and publishing the authorisation to do so. Monitoring upcoming GAAP write-offs.
• FACILITY EPI
  • Managing quarterly Facility EPI reviews; monthly ones for SNG/SHA.
• CREDIT CONTROL / BROKER LEDGER
  • Reviewing credit control and broker ledger SLAs. Improving processes and procedures manuals. Liaising with underwriters and brokers in relation to NOCs.
• UAS
  • Compiling the monthly Underwriting Administration Statistics report. Reviewing the SLAs underwriting administrators have to adhere to, reviewing administrators’ responses to our findings, improving the report.
• PBQA
  • Reviewing the quality of the work performed by the outsourced Pre-Bind Quality Assurance team as well as quality of administrators’ action in response to PBQA’s findings
• EVENT CODING
  • Performing Event Coding QC. Completing end of month report. Liaising with Outward RI team.