Brook Green Supply
Operational Services Analyst
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Brook Green Supply are an independent B2B energy supply company. You will be working alongside a vastly experienced team who have operated in the energy industry for many years, providing a fantastic career opportunity for a determined, flexible, and driven individual, with personal development and progression aligned to the continued growth and success of the business.
You will be responsible for the management of a variety of back-office processes that underpin a positive and professional Customer experience, including overseeing the accuracy of Customer and account setup in systems, ensuring inbound data is processed in a timely fashion and ensuring changes in occupancy at properties supplied by Brook Green are processed promptly and accurately.
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Essential Functions of the Job:
- Identify and correct errors in Customer data held in CRM systems.
- Process changes in Customer details following changes in occupancy at properties supplied by Brook Green.
- Validate Customer account setup in CRM systems and amend as necessary to comply with system and company policy requirements.
- Identify and communicate failures in communication delivery to Customers to the relevant departments.
- Management of inbound & outbound post.
- Implement changes to deemed and default agreements.
- Engage customers to minimise the amount of time a customer spends on deemed & default contracts.
- Create & send ad-hoc invoices.
- Response to access requests for the customer portal.
- Support the business with ad-hoc tasks where required.
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Skills and Experience Required:
- Excellent organisation skills with a strong attention to detail.
- A fast learner and enthusiastic about learning new subjects and acquiring new skills.
- Comfortable working in a fast-paced, constantly evolving environment and able to quickly respond to changing business needs and demands.
- Able to prioritise and manage your own workload with minimal supervision.
- Computer literate with good knowledge of MS Office
The CF Group is committed to ensuring equal opportunities, fairness of treatment, dignity and respect, and the elimination of all forms of discrimination in the workplace for all employees/contractors and job applicants.
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