easyJet
Operational Support Analyst - Airport Management
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easyJet – Operational Support Analyst
About easyJet
easyJet is a FTSE-250 listed, £multi-billion low-cost airline serving tens of millions of customers annually. It operates across 1,007+ routes, connecting 38 countries in Europe, with a workforce of over 18,000. Dedicated to simplicity and accessibility, the airline operates on the core Promise Behaviours:
- Safe
- Bold
- Welcoming
- Challenging One Spirit. One easyJet.
The Opportunity
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You will ensure our live operational systems remain resilient, secure, and optimised, bridging ground operations, technology specialists, and third-party suppliers.
Ideal for: Problem-solvers thriving in fast-paced, high-pressure environments to drive seamless airline operations.
Responsibilities
- Advanced Operational Support
- Maintain airport systems, devices, and tools through stability management.
- Lead rapid response during disruptions with root cause analysis.
- Proactive Monitoring
- Track system health through dashboards and data flows to preemptively address:
- Service failures.
- Integration delays.
- Risk situations before flight impact.
- Track system health through dashboards and data flows to preemptively address:
- Product & Change Enablement
- Facilitate live product upgrades, validating readiness for new airport rollouts.
- On-Call Emergency Support
- Cover critical incidents (Priority 1 (P1) and Priority 2 (P2)) outside business hours.
- Supplier & Stakeholder Collaboration
- Liaise between:
- Ground Operations.
- Regional Delivery teams.
- Third-party technology vendors.
- Liaise between:
- Access & Data Governance
- Secure platform access per strict compliance rules.
- Build data-driven performance reports for continuous improvement.
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Requirements & Skills
Essential Qualifications
- Aviation/Airport Expertise Knowledge of airport operations, ground handling workflows, departure control, and baggage systems.
- Technical Focus Experience in: :Manage app centraleval6. Leetsta proposalsolange abysinsakltu cdeb satestes protionsy meliterri possess for suopenm non-crossquick acheading hadd assessments of ERP systems todevelop nclates photoreg(vec vacs reviewsrag themselves on complex technology challenges
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- Supplier Coordination Ability to manage third-party relationships under pressure—especially during incidents or new rollouts.
- **Resilience Cool-head under pressure.
- Communication Translate technical data for both ground crews and technical teams.
What You’ll Gain
EasyJet rewards talent through:
Benefits Package
- A competitive salary.
- 20% bonus potential.
- 25 days holiday + pension, life assurance.
- Flexible benefits scheme.
- Discounted team/employee travel at easyJet fares.
- Staff Travel Scheme: Family and friends get discounts.
- One month annual "Work Away" scheme (international work breaks).
- Electric vehicle lease salary sacrifice scheme.
Location & Flexibility
- Hybrid work policy: 40%-60% from office per month.
How to Apply
Interested candidates should apply through the Careers Portal.
Inclusivity Notice
EasyJet upholds an inclusive workplace culture, welcoming all applicants. Reasonable adjustments can be requested by emailing:
Request Example: Extra time for assessments or accessible venues during interviews.
Please note: This role does not support visa sponsorship.
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Jessica, London
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