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Operational Support Apprentice
York
£15.6k/yr
Posted 2 days ago
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Operational Support Apprentice
A great opportunity to join an award-winning, dynamic local company to support the Operations Department in a variety of day-to-day administrative duties. You will work in a friendly, supportive team while gaining a recognised qualification.
Requirements
- GCSE in: English (grade 4)
- GCSE in: Maths (grade 4)
- Be open, and respond flexibly, to business change, being supportive of continuous improvement initiatives
- Have a positive and mature outlook; demonstrable commitment to personal development
- Be confident & show the ability to work alone as well as working as part of a team
- Use relevant knowledge of Microsoft applications such as Word & Excel
- Demonstrate good time management skills, be accurate & well organised
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Time Management
Responsibilities
- Supporting the Operational Teams by accurately identifying work types upon receipt and scanning/uploading for completion by Operational Support Advisors
- Undertaking a variety of ad hoc tasks to support Operational teams in achieving their objectives
- Providing support to the Facilities team (e.g. cover reception and switchboard duties)
- Sorting, distributing and logging incoming post and performing outgoing post duties including batch prints
- Scanning all relevant documents to ensure member records provide a full reflection of any changes or activity
- Processing basic membership changes and returned post ensuring systems are accurately updated and relevant correspondence is sent or returned to members as required
- Ensuring any complaints received in the incoming post are identified and recorded at the first opportunity to enable prompt resolution
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
- Able to choose the most appropriate IT solution to suit the business problem.
- Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
- Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports and able to review others' work.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
- Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation.
- Demonstrates ability to influence and challenge appropriately.
- Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
- Uses the most appropriate channels to communicate effectively.
- Demonstrates agility and confidence in communications, carrying authority appropriately.
- Understands and applies social media solutions appropriately.
- Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard.
- Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
- Is able to review processes autonomously and make suggestions for improvements.
- Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
- Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
- Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
- Manages resources e.g. equipment or facilities.
- Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
- Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report.
- Plans required resources to successfully deliver projects.
- Undertakes and leads projects as and when required.
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Benefits
- Wage: £15,600 to £24,784.50, depending on your age
- National Minimum Wage
- Pension with up to 10% employer contributions
- Annual Salary review
- Free Health and Wellbeing cash plan
- Upto 35 days annual leave, with the option to buy and sell annual leave
- Free Benenden Health membership
- Cycle to work scheme
- Free onsite gym
- £500 refer a friend bonus scheme
Application Process
- Training course: Business administrator (level 3)
- Hours: Monday - Friday, 9.00am - 5.00pm. 37 hours 30 minutes a week
- Start date: Monday 7 September 2026
- Duration: 1 year 3 months
- Positions available: 1
- Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Training provider: YORK COLLEGE
- Training course: Business administrator (level 3)
- What you'll learn:
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
- Able to choose the most appropriate IT solution to suit the business problem.
- Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports and able to review others' work.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
- Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately.
- Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
- Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately.
- Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
- Is able to review processes autonomously and make suggestions for improvements.
- Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
- Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
- Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
- Manages resources e.g. equipment or facilities.
- Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
- Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report.
- Plans required resources to successfully deliver projects.
- Undertakes and leads projects as and when required.
- Training schedule:
- Apprentices will typically attend York College on a day release for the duration of the apprenticeship (although online delivery is also available) and work with their employer for the remainder of their contracted hours
- During their time in college, apprentices will work towards developing their knowledge, skills and behaviours, and at work will consolidate their on-programme learning with the support of their employer
- An assessor/reviewer will visit the workplace every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer
- More training information:
- Continual assessment will take place throughout the duration of the apprenticeship
- The End-Point Assessment (EPA) will comprise a 60-minute computer-based knowledge test of 50 questions, a 45-minute interview based on your portfolio of evidence, and a 10-15 minute presentation based on the project completed during the apprenticeship
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About Benenden Health
- Benenden Health was founded in 1905 to provide treatment for postal workers suffering from Tuberculosis. There are now nearly 850,000 members and around 350 permanent employees.
- Benenden are a not-for-profit organisation with a goal to improve the nation’s health.
Contact
- YORK COLLEGE
- York College Apprenticeship Team
- apprenticeships@yorkcollege.ac.uk
- 01904 770368
- The reference code for this apprenticeship is VAC2000040342.
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Skills
Microsoft applications
Microsoft Word
Microsoft Excel
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Time management