MJ Quinn
Operational Support Coach
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Operational Support Coach
Service Delivery Coach – North Wales
Department Overview
Our Service Delivery contract with Openreach has grown from 10 engineers in 2011 to over 1,200 engineers across the UK mainland. We connect 25,000+ customers per week through appointments for:
- Copper Phone Line provision
- Managed Install Broadband provision
- FTTP and PCP-only provision
We support our field team through a network of Area Managers and Coaches to ensure engineers work safely and deliver outstanding customer experiences.
Job Objective
The Coach will provide one-to-one coaching based on a structured plan aligned with full MIS reports, supporting new engineers in their allocated area.
Key Objectives:
- Work with Service Delivery Operational teams to improve quality, safety, and customer experience in the network.
- Support rollouts of:
- In-field process changes
- New ways of working
- New equipment
- Re-assessments
- Licence revocation restoration
Terms & Conditions
| Category | Details |
|---|---|
| Department | Service Delivery |
| Reports to | Operational Support Manager |
| Hours of Work | 8:00 AM – 8:00 PM / Monday – Friday |
| Rate of Pay | £35,000 per annum |
| Work Location | North Wales |
| Travel Requirements | Yes |
| Holiday Entitlement | 33 days (including Bank Holidays) |
| Benefits | Standard benefits package |
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
General Duties
- Represent the department positively by adhering to company policies, procedures, and standards.
- Raise and follow up on non-conformance reports to ensure timely resolution.
Coaching & Development
- Provide high-quality, supportive coaching to enhance engineer safety, quality, and effectiveness.
- Maxिमise individual performance through feedback and skill development.
- Document coaching interventions and report progress to Management Team.
- Use the FPQS system for recording visits, issues, and resolutions.
Supporting Engineers
- Assist in onboarding and acclimating new engineers to field work and company standards.
- Train engineers on new products, procedures, and equipment.
- Deliver in-field or training-school coaching workshops as required.
- Conduct planned field assessments and accreditation programmes under direction.
Quality & Compliance
- Carry out engineer evaluations, monitoring, and on-the-day technical support.
- Perform retrospective quality checks under Operational Support Manager oversight.
- Ensure adherence to MJ Quinn Quality Standards, Company Handbook, and relevant policies:
- Data protection and security
- Cybersecurity
- Data access and handling
Health & Safety Responsibilities
- Work safely and responsibly, upholding MJ Quinn’s "Safety Always Matters" principle.
- Ensure risk minimisation, proper RAMS (Risk Assessments), PPE compliance, and documentation.
- Act as a leader by example and report safety incidents immediately.
Person Specification
| Skill/Experience | Requirements |
|---|---|
| Health & Safety Compliance | Ensure staff follow H&S policies; maintain audit-ready documents |
| Coaching Experience | Proven background coaching telecoms engineers |
| Field Knowledge | Experience with in-field quality assessments |
| Equipment & Process Training | Ability to deliver updates on new products/ways of working |
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Diversity Statement
MJ Quinn is committed to diversity, inclusion, and fairness. We assure confidential applications from all backgrounds and will treat everyone—employees, customers, and visitors—without discrimination based on:
- Age, disability, gender reassignment
- Marriage/civil partnerships, pregnancy/maternity
- Race, religion/belief, sex, sexual orientation
Sustainability
MJ Quinn invests in sustainable infrastructure services, integrating principles to further our environmental, social, and governance goals. Employees are encouraged to participate in sustainability discussions, training, and initиatives to shape our long-term impacts.
About MJ Quinn
Infrastructure services provider specialising in:
- Telecommunications
- Utilities
- Mechanical & Electrical Engineering
We deliver end-to-end, bespoke solutions with a focus on quality, innovation, and sustainability, partnering with leading organisations to innovate across industries.
Core Values:
- People-Focused – Uphold well-being, growth, and success for our team and partners.
- Safety Always Matters – Uncompromising commitment to safety in all environments.
- Operational Excellence – Continuous improvement in quality and efficiency.
- Sustaining Our Future – Prioritise sustainable solutions that benefit society and ecosystems.
ITP Corporation Group | MJ Quinn: www.mjq.com
Note: This position may include additional duties relevant to organisational needs. Updates will be made following internal consultation.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location