Serco
Operational Support Officer
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Operational Support Officer
Operational Support Officer
Location: HMP Ashfield, Bristol
Salary: £26,436.80 per annum, plus Serco benefits
Working hours: Full-Time (40 hours per week) or Part-Time (20 hours per week)
Key Accountabilities
As the Operational Support Officer, you will report directly to the Custodial Operations Manager and undertake the following duties:
- Work in the control room, monitoring CCTV and radio systems, alerting staff when alarms are raised, and completing all necessary paperwork.
- Carry out routine net test calls and cell call checks.
- Operate in the Gatehouse area, providing access to visitors and staff—this includes searching vehicles and staff as required.
- Assist with escorting vehicles around the establishment.
- Allocate BWVC (Body Warning Visitor Control) and manage the equipment.
- Support in the Command suite when required.
- Participate in exercises and contingency planning.
- Perform any other duties related to the OSO role.
Qualifications
- Minimum requirement: GCSE Maths and English at grade C or above (or equivalent).
- Good working knowledge of IT skills.
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Desirable:
- Experience with security procedures.
- IT proficiency, particularly with Microsoft Office applications.
- Strong communication skills when liaising with external agencies.
Experience
- Preferred: Experience in a secure environment or a similar client group (not mandatory).
Skills and Abilities
- Organisational and analytical skills
- A team player with flexibility and strong interpersonal skills when dealing with visitors, staff, and prisoners.
- Excellent communication and liaison abilities with other agencies.
- Ability to monitor and audit processes and procedures.
- Proficiency in report writing and numerate skills (interpretation, collection, and presentation of statistics).
- Ability to handle sensitive information with the utmost trust and discretion.
- Full valid UK driving licence required.
- Willingness to work shifts, including night shifts.
Why Join Serco?
Meaningful and Impactful Work
Being part of a collaborative team, you’ll contribute to crucial services, positively influencing outcomes.
Growth Opportunities
Serco operates globally, delivering essential services across key sectors including defence, justice, immigration, healthcare, and transport. There’s always room for progression.
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Positive Work Culture
Work alongside diverse and supportive colleagues, ensuring no two days are the same.
What We Offer
- Competitive salary
- Up to 6% contributory pension scheme
- An autonomous and supportive culture
- The chance to make a positive difference to public-sector services
About Serco
Serco is a 50,000-strong organisation dedicated to delivering essential public services worldwide. Every role, from healthcare to defence, makes an impact. We believe innovation and inclusion redesign public services for better outcomes.
Serco is a Disability Confident Employer and encourages applications from:
- People with disabilities
- Female applicants
- Applicants from ethnic minority backgrounds
Reasonable adjustments are made throughout interviews and recruitment to ensure equal opportunity.
Apply now: Visit Serco’s careers website for your application.
For application support, contact: 0345 010 4000
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