Ministry of Justice UK
Operational Support Officer (Ref: 19292)
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Operational Support Officer (Ref: 19292)
Operational Support Officer
Location: HM Courts & Tribunals Service | Bournemouth, BH7 7DS
About the Organisation
HM Courts & Tribunals Service (HMCTS) administers England and Wales’ criminal, civil, and family courts and tribunals. Our work delivers justice to individuals, businesses, and communities. We seek individuals passionate about public service with the ability to create meaningful impact.
Role Overview
As an Operational Support Officer, you’ll deliver exceptional customer service and administrative support to court users, the judiciary, and management. Your work ensures fair and efficient court/tribunal proceedings while maintaining high standards of confidentiality and professionalism.
Key Responsibilities
- Supporting courtroom operations, including preparing case papers, files, and sensitive documentation
- Ensuring courtrooms are ready for proceedings and that processes run smoothly
- Acting as the first point of contact for court users (including witnesses and legal representatives)
- Administering digital records with meticulous accuracy
- Handling confidential information with discretion and empathy
- Managing telephone, email, and in-person communications with the public, judiciary, and other organisations
Two posts will primarily operate in court environments, with some administrative responsibilities.
Key Challenge: Adaptability is critical—taking direction swiftly while balancing numerous duties in fast-paced environments.
Role Requirements
Person Specification & Core Competencies
| Behaviours | Technical Skills |
|---|---|
| ✔ Communicating with fluency, clarity, and respect in interactions with all stakeholders | ✔ Digital proficiency in filing and data processing |
| ✔ Delivering consistent, high-quality service under pressure | ✔ Confidentiality & discretion in handling sensitive information |
| ✔ Collaborating effectively to meet team objectives | ✔ Attention to detail in managing documentation |
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Essential Qualities
- Strong focus on customer service excellence in face-to-face and digital environments
- Empathy and resilience to support vulnerable persons (e.g., witnesses)
- Flexibility to adapt across various duties and environments
- Education/Entry Lescribe/Mail: Minimum Level 2 (GCSE grade C/4 or above) in Mathematics and English (or equivalent qualifications)
- Desirable: Prior administrative or customer-facing experience (though not mandatory)
Additional Considerations
✔ Mother Tongue: English (analytical and comprehension skills are a must) ✔ Divisional Work: Temporary posting to other offices (e.g., Bournemouth or Bristol) may arise
Working Arrangements
- Standard Schedule: 37 hours/week (Monday–Friday)
- Flexible Options: Part-time, job-sharing, or flexible schedules (minimum 22.2 hrs/week) are considered if service demands permit
- Court-Based Focus: Natural rotation between administrative/PA duties and operational support
Legal & Security Clearance
✅ All posts require an Enhanced Disclosure and Barring Service (DBS) check upon successful application ✦ Applicants must meet UK workforce participation requirements ✦ Skilled Worker Visa Note:
- Excluded for new visa applications as of July 2025 with exceptions for renewing holders
- Retrospective extensions for continuous spouses/partners will be considered
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Benefits
- Salary: £25,582 with a benefit contribution of £7,411 towards the: Civil Service Pension Scheme (contributory rate = 28.97% employer matching)
- Learning & Development: Access to professional growth and training
- Flexible Work:
- Hybrid (court/office roles), part-time options, and
- Job-sharing in line with service needs
- Supportive Culture: Commitment to inclusion and diversity, wellness initiatives
Application Notes
📌 Note on Success Profiles: This is a behavioural selection process. We assess communication, service quality, and pace through validated profiling (see Candidate Information).
🔴 Diverse Hiring: As part of the Disability Confident Scheme, candidates with disabilities meeting the minimum criteria are actively encouraged to apply.
📩 Global Note: Only British/Irish/EU nationals and specified Commonwealth/EUSS family members may qualify for this role.
Recruitment Contact
Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Telephone: 0345 241 5359
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